Barnes-Jewish Hospital — Attraction in St. Louis

I was 18 at this time. I am 20 now on dec 19 2022 I went to this Bjc for an appointment . I went to look over an edge 6th floor while I was on the edge and one of the nurses that was walking with my dad said “ she’s going to jump” that was never my intention I wasn't thinking about jumping or nothing. I climbed down the edge so fast and hugged my dad, after a few seconds, security guards ripped me away from my dad. They just ripped me, apparently not seeing I was safe in my dads arms, once they got me away from my dad my fight or flight kicked in because I felt in danger/threatened my adrenaline kicked in. I started to kicked, punching, scratching, biting, and squirming, I fought like my life depended on it. When the 3 men couldn’t get me down they had to call back up. I kept squirming out of there holds, They would try to get me to the grown but I wouldn't go down, It took them 10 mins to get a 5”0 Latina to the ground and once they did. It didn't feel like I was just getting restrained it felt like I was getting arrested for committing a crime. There were 2 white men and a women on my legs and 1 on my back and 2 side trying to get my arms out from under me to put cuff on( these were big men, heavy, tall) . At this point I felt like couldn’t breath, I yelled at them saying " I can't breath" ( because again I am a 5'0 Female with bodies on me) and they didn’t care at all, they were just to focused on getting me in cuffs. I was on my stomach with my hands under me and a guard put his hand/arm in front of my face trying to get my arm from under me and yes I did bite him. While this whole thing is going down dad is watching His own FING daughter getting treated like a criminal by big white men,( he’s an older person with two knee replacements, "he wish he hadn't get go of me" he said." but if he tried to hold on to me they would have taken him down with me" I am very protective of my family if anyone tried to hurt them I would do everything to help them. So if they took him down I would have flipped) after they FINALLY got me in cuffs that were way to tight, I told them that they were way to tight but again they didn't care, they sat me down in a chair while I am panting like a dog, tear mixed with sweat, and hair all over my face. Looking like something out of an action movie. The manager of security came down and tried to make light of this whole situation, he is right in front of me arms length so I did a little quick movement forward, the manager moved away and the security guards around us stood right up. After all this I was put in a wheel chair, I was walked to where you go for mental health stuff, while I was walking they had me in a square, 2 in front 2 in back with my dad and manager behind me.They forced me in there and I was admitted for 20 minutes. I ended up going home, while driving back home my dad A very patient, calm, can hold his emotions very well cried and He said," I’m so sorry". No dad should ever have to say I’m sorry or even witness his daughter go through anything like what I had to go through. After I had nightmares, bruises all over my wrists, arms, body, my back, I would get scared whenever someone went behind me or touched me from behind.( I was in high school when this all happened) My Experience made I felt so belittled, felt like my all sanity was gone. After a few days The Boss of the security team and caption wanted to have a zoom with us and understand my point of view. After he asked he said" if there anything else you would like to say or ask" And I asked him," why should I have to be treated like that a women of color, what if that was ur daughter and u just had to stand there and couldn’t do nothing about it". After that they said they would get back to us. They never did. I still think about it every day, I have had panic attacks and flash backs when I went back there. This will be something I have to live and think about the rest of my life They told me not to talk about what happened but I won’t be silenced anymore cause people need to know about...

I am writing this on behalf of my domestic partner who is Deaf. My partner was in the emergency room hallway with no means of communication. She was not given an ASL interpreter or access to any other communication devices. Hospitals have tablets to access interpreters, as if to do facetime calls. Barnes also now has ASL interpreters ON STAFF. When asking for an interpreter or some mode of communication, even just write, the ER doctor waved his hands as if to say, I don't have time for this and continue talking about her health condition which she could not hear. She waited 24hours in the emergency hallway to be admitted. Once admitted she was greeted by the same poor service. No, communication other than when I (a hearing person) was around as if they were trying to put on some sort of show for me. She was in there for about a week and only got meals delivered if I was there to order it. Most days, she only had dinner when I visted and ordered for her since you have to call to the cafeteria to have food delivered to your room. Deaf people cannot hear on a phone. Daily requests for help ordering food was repeatedly ignored, not once did any staff member assist ordering food. The poor excuse for a "doctor" came in the room while I was there. She did say that she should see two different specialists but would not be involving the two specialists that needed to be consulted, because she said that those two doctors were too busy to see her. She admitted she was basically a general practitioner and her two ailments we're not to per specialty and didn't have enough knowledge on either condition. This poor excuse of a "doctor" and human being had the nerve to say that she would one day like to learn american sign language, because it looks like something easy to learn, and it would look good on her resume. She did have an interpreter came in a couple times only because he is a friend and he did it between other clients. While she was in the hospital room alone staff and "doctor" made no attempt to communicate with their Deaf patient despite the fact that I left pen and paper at the hospital from the first day on. Even when they were handed the pen and paper, they set it aside and continued talking. Their Deaf patient would type on her own phone and hand it to them in hopes that they would type back. They would answer her by talking. Let me remind you that hospitals are required to provide so motive, communication access and now all have tablets to access interpreters, as if to do a facetime call and Barnes Jewish has sign language interpreters ON STAFF. After multiple complaints and reminders from myself and from my girlfriend and from her friend reminding the staff and doctors that she is Deaf and that she needs them to accommodate communicate with her, no one did. My girlfriend filed grievances in the hospital. I made multiple calls to multiple offices and departments throughout the hospital to find somebody to help with the lack of communication and the disgusting behavior of the "doctor". After several calls back and forth between myself and different departments throughout the hospital, they said that they were going to start an investigation. This investigation took almost a month for them to do. When they were done with their findings, they said they found no wrongdoing of their staff and "doctor". I do hope that when any of these hospital staff, "doctor", office personnel and those in higher up positions, themselves have to spend time in a hospital or their loved one spends time in a hospital, I pray that they get the same poor service, lack of care, zero empathy and no communication that my girlfriend received. Maybe then we'll any of these people who are supposed to be there for us in our time of need will understand. But nothing will change until the hospitals stop covering and brushing under the rug their wrongdoings. The staff "doctor" and most importantly the hospitals higher up positions in offices needs to take responsibility and accountability their...

I had Open Heart Surgery here, & let me start by saying this place has AMAZING Doctors working here! Anyone wearing a white coat, was friendly, knowledgeable, & professional at all times. Unfortunately, the infrastructure is failing & you have these talented, brilliant minds trying to save lives in an outdated hospital with what they are given. Yeah, they are making it work but it took a toll not only on me, but some of the staff there.

The NURSES?! There were maybe 3 outta the 10 that were good, 1 of them was amazing & I recommended him for an award. But there was a group of nurses on my first night in ICU after surgery that basically became combative with me & started treating me more like a Prisoner than a Patient. The catheter was installed wrong which was plugging up my urethra instead of creating drainage, so I couldn’t urinate no matter how hard I tried or pushed, it was extremely painful & after some would leak all over the bed? My body would absorb the rest making me extremely backed up. Because of this, my temp started rising & I was profusely sweating to where the entire bed was soaking wet! When I pointed this out to the nurse assigned to me? She caught an attitude because she had to clean up the urine & change my catheter to where she started throwing things in the sink & making rude comments to me. When she finally finished? She asked if I needed anything else, so I thanked her for all her help & asked for some Ice Water because I was over heating. She told me no, when I asked why? She claimed it was because I had to much fluid retention in my body. Well, yeah? I couldn’t urinate for the past 20+ hours that’s what happens. So I asked for some ice chips or cubes to chew on to cool down & again, she said no! I’ve never heard of anyone being denied water or Ice. Not prisoners, not even POWs!

This was my first night out of surgery, & I’m begging for water. I was seconds away from pulling the tubes out of my body, & walking out of the hospital. When I asked for a new nurse? A team of nurses charged into my room, & one lady identified herself as the head nurse in charge & started lecturing me about how she’ll change my nurse but it’s not going to change anything because I’m still not allowed to have water or ice, SO DONT ASK FOR IT! When it came time to take my medication? They brought me a half of glass of luke warm water to wash the pills down with. I honestly couldn’t believe I was being treated like this, especially after serving my country in combat. I ended up finally convincing the new nurse to give me ice, which helped cool me down once I was able to expel my liquid waste.

After I was transferred from ICU to Recovery I was placed in a shared room that had an AC which wasn’t working, & the air coming out of it? Smelled very moldy, you can actually see the dust & dirt sticking out of the bottom of the unit from not being serviced. I don’t know if the retaliation continued, but the nurses I had down there were HORRIBLE! I had one male nurse who was not gentle at all when injecting my stomach with blood thinners to where I had bruises on me a week after I was discharged. He was also cutting my pain meds in half which were Oxycodone 5mg, & I’m a 260lb man who just had his sternum opened up! 10mg is barely enough to subside the pain for me. And Again with the infrastructure, the plumbing was leaking, you had to flush the toilet in the room 3-4 times just to get toilet paper to go down, & my family couldn’t find parking when they came to get me.

There were so many times that I wanted to get up, & walk out of this facility because of the lack of compassion, or care from the staff there. The Doctors are great, the surgeons are amazing but they really need to screen their nurses better & make sure they are treating their patients with the care they deserve. We are not prisoners court ordered by a judge to be there?! We are patients who are paying the hospital a great deal of money for the care, or lack there of we are being provided. Lastly, the food here...