Rainbow Shops — Attraction in Stonecrest

I usually do not have any issues out of this particular Rainbow shop as they are pleasant but this morning has me never wanting to shop at this location again. I stay not too far from this Rainbow shop and it says on Google and the door of the location that the store opens at 11:00 AM but when I arrive 6-7 minutes after 11, the door was not open and I am looking at the associate near the clothing racks and she looking back at me but no one came to door to explain why they were behind which I would have gladly accepted because I get it, life happens but no one came and I am just looking stupid standing outside this door. So I head back to the car and sit while waiting because they have to open it sooner or later, the woman who parked next to me hops out of her car to go to the door as well, by this time it is 11:12. Instead of going back to the car like me, or leaving the woman proceeds to stand outside while looking through the windows to peep inside. I kid you not 20-25 minutes after 11:00 AM, they finally unlock the door which is when I go inside. No one greeted me, no one apologized for the delay, no anything happened other than me just thinking I am going to get the things I want and I am out here. There were about 6 associates hanging out around the register just keke-ing and laughing which was off-putting, I got what I needed and I left because the energy was not welcoming. I will not continue going to this location just because good customer service goes a long way to create and continue loyalty. Shein is looking better and better especially with some of these high prices on jeans and thin sweaters that Rainbow sells, so I guess this was the final push I...

I really wanna give them zero stars because I am throughly disgusted with the attitude of the workers. My daughter and her grandmother bought a shirt that ended up not fitting her on Aug. 1st. On the 2nd, they tried to exchange the shirt for one that she could fit. They were told they coulnt exchange it but they could refund her. My mother gave them the receipt and they advised her that company policy said the tag had to still be attached to the shirt and my daughter had pulled it off to try on the shirt and left it at home. They then went back home to get the tag. When they returned to the store they were informed that the manager who they just were talking to ( we live less than a mile from the store) was off work and that with the tag and receipt in hand they still would not reimburse the money and they called the police. Then they said the register is down and we would have to go to another location to get the refund while they still continued to check out customers in the store! The officer who arrived didnt understand how the register was down but they were still checking people out. This will be my last time ever stepping foot in this store. The employees were unprofessional,rude and dismissive and I am spending my money so I deserve to be treated like a customer. It seems your staff at this location are misrepresenting the core values I read in the stores mission statement. Customers in the Stonecrest Georgia community deserve...

I’m new here in Covington I’ve been here one year and when I was in New Jersey I used to go shopping at rainbow they have a basement store which has all the clearances and they have amazing stuff down there all the workers for wonderful and I miss them so much so I’ve been to a couple of rainbow stores here in Covington and I noticed that the sales associates don’t say hello to me when they see me or when I enter the door but when other people come in they’ll OK hi how are you so I think that’s a lack of courtesy and professionalism I know rainbow shop is just a regular ghetto store which is OK because I lived in the ghetto… I just have gorgeous apartments anyway just wanted to mention that most of the cashiers are not nice and they don’t treat you the way you need to be treated I worked at Macy’s and I treated everyone with love and respect actually the customers came to come and bring me gifts that’s how nice I was tied up I have a Lotta gifts given to me by Customers and they left me …. So I don’t know if all the stores are the same but to the two stores I’ve been at these people have been really rude to me they don’t say hello they don’t ask how I’m doing and they give me a hard time when I’m going...