WOW BURGER & SEAFOOD — Restaurant in Stonecrest

I am writing to formally express my concerns regarding a recent experience at your Wow Wings location. I believe it is important to bring these issues to your attention, as my experience not only affected my visit but also seemed to resonate with other customers present during that time.

On Thursday, October 31st at 6:30 p.m., I had the opportunity to visit your restaurant, specifically to enjoy the advertised 20-piece wing combo. However, I encountered several issues that significantly impacted my experience:

Lack of Product Knowledge: The cashier, Kim, appeared to be uninformed about the menu items and pricing. This lack of information led to confusion, especially regarding the pricing of the 20-piece wing combo. As a customer, I expect staff to be knowledgeable about the products being sold.

False Advertising: There seemed to be a disconnect between the advertised pricing and what was communicated by the staff. I believe this is an important aspect for customers and can lead to disappointment if not addressed properly.

Managerial Response: When I sought assistance from the manager regarding these pricing discrepancies, I was met with reluctance to correct the issue. I found this to be disappointing, as customer service should prioritize resolving misunderstandings and ensuring customer satisfaction.

General Service Delays: Additionally, during my visit, I noticed that many customers were waiting an extended period for their orders. This caused a noticeable atmosphere of frustration within the restaurant, as customers discussed their dissatisfaction with the service both in-house and over the phone.

I appreciate the efforts your team makes to serve customers and understand that challenges can arise. However, I believe that addressing these service shortcomings is crucial for maintaining the high standards that Wow Wings strives for. I hope that my feedback can be used constructively to improve the overall customer experience.

As a loyal customer, I would appreciate any follow-up regarding how these issues can be addressed. Thank you for your attention to this matter, and I look forward to seeing improvements on...

I CANNOT BRAG ABOUT THEIR FOOD ENOUGH!! I drive a truck for a living and the only reason I get excited when I come through Atlanta (which is often) is because I ALWAYS get food from Wow burger and seafood. I tell everyone about this place! I have never gotten food here that is less than Amazing. Their portions are superb. The food is always fresh and they prepare it very very fast! My favorites are the shrimp fried rice, the veggie burger (phenomenal!!, You have to try it to understand) and their garden salad soooooo good) My husband has had the Philly cheese steak and LOVED IT! My trainees have also said great things about everything they get. I don’t think I have ever called an owner to tell them how good their food is but I sure did with this place. Mr. Kim I personally thank you again for giving me a reason to get excited about driving through Atlanta. I only wish You would expand and open up more of these in different states! Thanks...

Stopped at this restaurant about an hour ago. I ordered French Fries and asked where the rest room was. The young lady that rang me up said it was out of order. I asked for my 3 year old grandson. I was told my order would be ready in 5 minutes I left and my daughter in Luv went to find a rest room and most of the businesses were doing online orders or were closed. She ended up taking him to the back and let him relieve himself there. When I went to pick up my order I asked how were they using the bathroom since it would be unsanitary and I was informed that they have an employee bathroom and I would have had to ask the manager to use it. I’m done trying to patronize establishments. Maybe I’m not getting it but she knew my 3 year old grandson had to use it and could have went and asked. Nope no...