Staples — Attraction in Sumter

I have visited Sumter store as was looking for a printer...Jonathan, my official ambassador for Staples, patiently walked me through each step of the way, with the gentleness you show a child, who has just taken the training wheels off their bicycle. Jonathan invited me to his work station. It was cleaner than my grandmother’s kitchen and smelled of freshly brewed coffee and chrysanthemums.... On a serious note, Jonathan would make a great manager:

Patience

Patience is crucial for customer service professionals. After all, customers who reach out to support are often confused and frustrated- I definitely was! Being listened to and handled with patience goes a long way in helping customers feel like you’re going to alleviate their current frustrations. Thank you Jonathan!

Attentiveness

The ability to truly listen to customers is crucial to providing great service for a number of reasons. Not only is it important to pay attention to individual customers’ experiences, but it’s also important to be mindful and attentive to the feedback that you receive at large.

Knowledge of the product

The best customer service professionals have a deep knowledge of how their companies’ products work. After all, without knowing your product from front to back, you won’t know how to help customers when they run into problems. Jonathan was able to translate all technical language to English, so I could understand it:) Thank you for restoring my faith in customer service...

My husband and I went to Staples for new computer chairs. We received the best customer service. Ernie was very helpful and knowledgeable! Ernie's knowledge helped my husband easily pick out a comfortable gaming chair. Meanwhile, I was playing Goldilocks and the three bears trying to find the right fit. My husband recommended the display massage office chair at the front of the store. Ernie offered to sell the floor model of the massage chair but sadly, after searching with the store manager, the plug couldn't not be located. So Ernie offered to order it for us, he also offered to put together the office chair we purchased for my husband for a very small fee. Ernie also helped us to register our new chairs for their extended warranties. When we returned to pick up the chair, it was raining, the cashier Sara was so sweet and offered us several trash bags to cover the chair with in the truck so that it would not get wet or rub against anything. Then Ernie came out in the rain to help us load and secure the chair. This store has The Winning Team! Customer service like this makes us want to continue shopping here. Thank you, Ernie and Sara for going above and beyond to help us we...

Update #2 I was able to deliver documents to meet an application deadline before the close of business hours. There were no stapler near the copiers to staple documents🙁; another customer behind me ask if I was using the other copier (#3) which I mentioned customer ahead of me was having challenges & didn't want to risk it and chose to wait for copier # 1 since #2 was on a "waiting mode". 😱

We must do better for the community & businesses.

Update: 7.28.25 Out of 3 copiers, 2 were available while 1 is updating. I need documents printed before business close at 5 pm to meet an application deadline. There's another customer ahead of me when someone is finished. Currently, another customer is having issues with the copier 😱. Unfortunately, 4 pm is the time I'm finished from work with an 10-15 drive to Staples. Either have more copiers or build another Staples in Sumter or Sumter County. I even ask a staff if I could give my print code to print documents which they are...