Chuck E. Cheese — Restaurant in Sumter

Came in this evening with my husband and 4 year old daughter about 5:40 Essance that didn’t have her name tag on or face mask and Nikeme where at the register and neither of them even said hey to my family. Essance was leaned over the counter on her phone while Nikem took are order and he was fairly friendly but we found Essance to be pretty rude while she played on her phone. I had seen a commercial that advertised a movie at 6 o’clock but neither of the employees seemed to know anything about it but Essance told us that they gave out candy every hour to the kids. My little girl was looking forward to that but for the almost two hours we were there no one came around with any candy my daughter was pretty upset but a movie did come on at 6. The entire time we where there no one was sanitizing anything and that alone is reason enough to not return with are child to a public place like this that kids are playing and not a single employee cares enough to be going around and sanitizing the machines. the salad bar was way over priced although nikem did have his name tag on it was backwards so you couldn’t see his name I had to ask him for there names and I did let him know it was for a review for are...

By far the worst customer service we have ever experienced. You would assume that the employees would at least smile at the children. The female working on 9/11/2019 should be fired, she kept pulling her phone out texting while our kids were trying to choose their prizes. She showed a complete lack of enthusiasm or care, and barely even acknowledged us when speaking to her. The store owner is losing customers and money for every hour that she is on the clock. I should also note that while she shined the light on our hands when we left, there’s no way she confirmed the numbers matched. The toilets would not flush. Several of the games weren’t working properly or were out of tickets. We’ve been on several occasions and have spent $50+ each time. We won’t be returning, which is unfortunate because it’s one of the few indoor options for kids...

The female working today is the absolute worst employee I’ve ever had the displeasure of dealing with at this particular establishment. She was rude and barely even acknowledged me when I spoke to her. She showed a complete lack of attention or enthusiasm. Several games were not working properly, which I brought to her attention - her response was literally nothing. I’m not a fan of Chuck E Cheese to begin with, but Sumter offers so little for indoor activities, so we occasionally take the kids there, but today is the last time. The amount of effort put forth by this particular female isn’t even worth minimum wage. Her employer is wasting money by putting her the schedule and has lost at least one family’s business... at $40-60 per Chuck E Cheese visit, we’ll spend a little more time in the car traveling...