George M. Steinbrenner Field — Attraction in Tampa

Staff is absolutely useless. We came to the game to purchase tickets for a Tuesday night game and were told we couldn't buy tickets at the stadium. What? So, since I don't carry a credit card and use cash for my purchases, I can't go ANYWHERE in this entire stadium to buy a ticket to get in? They had people leading up to the entrance with box office shirts on. They were the rudest and most unhelpful people. They said "nope, we are online only. You can only purchase tickets through raysbaseball.com or by downloading an app." This is the only stadium in the entire major leagues I have ever been to (and I have been to many) that I haven't been able to walk up to a ticket window to buy tickets to a game. It's no wonder their fan base doesn't attend games and can't even sell out a practice park. Will spend my cash somewhere else, as there are many more fun and entertaining things to do in the Tampa area.

Scalpers would make a fortune here, as they could sell tickets to people who still use cash for purchases. I feel bad for foreign visitors or elderly people without smartphones or those who don't have access to a credit card who show up and make the same mistake. Hopefully someone in management takes notice here and actually puts those worthless and rude "box office" employees to some sort of...

I love watching the Yankees play baseball! Customer service inside the park is outstanding; friendly and helpful. The major drawbacks are for folks with disability/ mobility issues. We arrived 2 hrs. prior to game start & were told Handicapped Parking was full. Ok, that happens, but there was no notification that this was so & we had already driven by the dropoff. As my husband drove out of the area, he saw 6 cars go in. When he questioned the attendant, he got a blank stare. Issue number 2. As I have a mobility issue the elevator is a must. There were a lot of people on line, all of us with tickets and at least 1 person in the party with a disability. However, they were only letting season ticket holders (no issue with that) and those in line with a Master Card. We were all in line because of a disability and to discriminate on the basis of the type of credit card one has on them on a particular day is the utmost of idiocy. It was 49 degrees and raining. None of us needed to be standing in a line longer than absolutely necessary. Offer other perks for folks carrying the CC from the sponsoring bank. If you can believe it, I received better treatment with airport staff! Guest Services manager, take a disability...

If you’re a fan who is looking for player interaction don’t waste your time going to a Rays game. As is the case at Tropicana Field, Rays management at Steinbrenner Field discourages any and all fan interaction with the players. If you head down to the stadium early for autographs you can expect to and bake in the sun while players ignore you and the handful of fans around you seeking autographs and selfies. After the game security will prevent you from getting within 5 rows of the field around the dugout. Even at the parking lot when two players tried to stop and sign for the birthday boy with the sign, security yelled at them and told them to drive away. It’s really sad that Rays management still hasn’t figured out that fan-player interaction is a good thing. Hopefully the next ownership group has more common sense and realizes that human beings attend sporting events in person for the experience and for the opportunity to interact with their on-field heroes. Without that fans may as well stay home and watch from the couch. And that’s precisely what I’ll continue to do- watch from home or travel to see them at other big league stadiums where...