Best Buy — Attraction in Terre Haute

Absolutely, the worst experience I have ever had. Ordered some televisions and soundbars from this store. Was told that the sound bar and television would arrive in the same shipment. I confirmed my address TWICE . I took the day off work to await delivery. The sound bar was sent separately....and to the wrong address. I had to make arrangements to pick up the sound bar because apparently they just left it in somebody's driveway. Fortunately, the person that received it, is someone I know and they were kind enough to contact me to pick it up. I then contacted Best Buy to explain the situation and they apologized. I asked them what address they had in their record, and it was incorrect. I then re-confirmed my address TWICE more. I was told that my television would be delivered within a week. I took a second day off work to wait for the package. The day before, I never received a notice letting me know the delivery time, so I called Best Buy. They told me that, again, the television would not be delivered. It would be another week before the television would arrive. I told them that I had already wasted two work days. They apologized and told me that they could not move the date as it was scheduled. They told me that Best Buy would contact me before 8 PM the day prior to delivery to confirm the time.

I called Best Buy 3 days prior to confirm the delivery address. Once again, the address was incorrect. I again confirmed the address. The day prior to delivery no one contacted me to schedule a time. I once again contacted Best Buy and they told me that the television would definitely be delivered the following day between 10:30-12:30.

I called in the morning to once again confirm my address (I know this seems redundant, but given Best Buy's track record, I felt it incumbent on me to ensure that they didn't deliver the television to the wrong address again). When I finally reached a service rep., she told me that once again, the television would not be delivered that day. They told me that the television was never shipped to their warehouse and was unsure where the breakdown in communication was. I explained that I had wasted now, three days of missed work and that this was absolutely unacceptable. Every rep apologized and said they understand my frustration, but that there was nothing that they could do. I contacted the manager where I purchased the television and he told me that I "shouldn't be frustrated or stressed about this situation." I could not believe someone would tell a customer this, given what had transpired. He also told me that I selected the date of delivery, implying that this was somehow my fault that the television had not been delivered because I picked the day of delivery. The manager told me that there was nothing he could do and instructed that I contact two different numbers. When I told him that I should not be forced to waste more of my time ascertaining where the television is and that this responsibility should be Best Buy's, he told me that it wasn't his job to perform secretarial duties. I contacted the warehouse and they told me it would be another week before I could expect to receive the television. As of today's date, I have never received the television.

I have never, in my entire life, experienced such disrespectful and incompetent customer service. There was constantly conflicting information that was told to me by many different customer service reps. There were multiple times that I was being transferred to other reps, after being on hold for an extended period of time, and the phone would suddenly disconnect. There were multiple times that I was assured someone would be contacting me to resolve the issue and no one called.

It is sad that Best Buy has been reduced to this. I used to be a loyal customer, but after this experience, I will never shop at Best Buy and I would strongly encourage anyone reading this, that my experience is not uncommon or unique. Apparently, this happens more frequently than people know of and it...

I ordered a stove that was to be delivered on Sept 5, 2024. I was told I would receive a confirmation text with the time the day before. I received the text stating my stove would be delivered between 10:30 and 2:30. I assumed that was Eastern Time, as the store is in the Eastern Time zone, but I am in the Central Time Zone. I waited for my order, and no one ever arrived. So about 2:40 Eastern Time I got on the website to see if it said anything about why the delivery was late. Best Buy did not reach out to me by any means after the delivery confirmation the day before. Across the top of my order page it stated that I needed to schedule an appointment for my delivery, and the Sept 5th delivery date was no longer listed, so I did an online chat with Customer Service, many of the responses to my statements were clearly scripted. (The kind where you hit one button, and it uses a saved phrase.) The rep said that he would escalate my problem and perhaps I could get some kind of discount or gift for my troubles. I said that I did not want any of that, and that if my stove was not delivered that day, as promised, and never contacted that it would not be, that I would cancel my order for the stove (which they stated the soonest available delivery date was Sept 18th). I had a refrigerator order that was to be delivered on Sept 10th. I asked why the stove could not be delivered at the same time, which I was told it could not. The only reason I was given for my delivery being cancelled and why I was not informed (which is the part that made me angry) was it was because of circumstances beyond their control, and a breakdown in communication. I told the online rep that I would cancel both orders if my stove was not delivered that day, since the delivery was confirmed the day before, and that I was never informed of any changes to my delivery, that I would cancel both orders. I was again told that my issue would be escalated. I never heard anything back from Best Buy, so that evening I cancelled both orders. I am retired, so it is not like I had to take time off from work, but what if I had? And since this occurred once, why should I have any faith that the refrigerator would be delivered as scheduled, or that if I had rescheduled the stove delivery that the same thing would not happen again. It is highly unlikely that I will ever do business with Best Buy again, unless it is my ONLY option to get something I need. Though I have spent thousands of dollars at Best Buy over the years, the feeling I got was that if they lost me as a customer, that it really did not matter. I went to Lowes after cancelling my Best Buy order, and thought based on the sale price of both items, I would pay around the same as I had at Best Buy. However, my receipt total was less than I expected. I looked at my receipt later. I was given an additional $45 off on one item, and $55 off the other item, which I was not aware of. I ended up saving $125 from what I would have paid at Best Buy, that is even with all the Best Buy discounts I was supposedly given for my Best Buy plus membership. After my original post I looked at other reviews, and saw that I was not the only person who has had this problem...

I would give zero stars if I could. My son cracked the screen on his computer, so I called to make an appointment to get it fixed with the geek squad because I bought the #Warranty . I just spoke to somebody who barely spoke English, which normally doesn’t bother me but he told me I could pick the computer up in three days at the store. My son dropped the computer off, I’ve got a text message saying his appointment was canceled. Woke up this morning. Had a second text message saying his appointment was canceled so I called my local Best Buy and I spoke with a representative who was very kind and explained to me that actually they say 10 days for a broken screen and that’s just an estimate. It can take much longer if they have to order the parts in And that should’ve been properly explained to me as the cancellation text messages. Not sure why I’m getting those what is the point of something when you don’t know what’s going on with it because nobody explains things properly am I just supposed to intuitively know that it’s gonna take 10+ days to get this computer back , my son is online school. He can’t go without a computer. They’ll kick him out so I paid a bunch of money for a computer which granted he did break but now he can’t use for an extended period of time. Had I been told this upfront I would’ve taken it to a local repair shop and just paid the price to get it fixed same day or next day I’m so sick of these companies, outsourcing work to other countries who aren’t even doing their job correctly and explaining things the way they...