North Brevard Charities Thrift Store — Attraction in Titusville

New edit 5/8/25 This store has not had that nasty lady there for some time now and I would like to profusely apologize to the people who are in charge now for not updating this sooner. I have been out of town for some time now and was informed she has been gone for quite a while. U like what I've seen here, the kitchen area and a new almost boutique type area with some higher end items, it looks great! While I'll admit some of the items seems a bit overpriced for a thrift store, it is all for a good cause to help the local community. All the employees who are there seem to be friendly and helpful enough, but I've just returned to the area so time will tell. For now, I'll just say, I highly recommend this store for second hand goods!

Time for an edit: This place is no longer that friendly at all. I personally witnessed a woman with dark hair yelling at a customer who literally did nothing, he simply walked to an opening to their back room where they sort and price things, he didn't even try to walk back there, she proceeded to go off on him & belittle for absolutely no reason & may have been embarrassing. I do not know who she is, but this is NOT how you treat customers who are there to spend money. And dont 'even start me on the sales that dissapeared, don't kid yourself, that's what drove most people there (I know, I've spoken with many other customers when I see them at other stores) now the only time you see the parking lot packed is when theres a rare sale. I also heard an employee telling a lady that they no longer loan out medical equipment, that's sad since that is literally a "charity" to the community. The people in charge need to realize, we are in Titusville not L.A. or even Orlando. Things are not the same since Mr. Robinson retired & ran for...

I want to start off by saying that I love the thrift store! However, when it comes to the administrative building next to the thrift store, I am not please with my experience at all. My experience with Leah to be exact. I came in 2 weeks prior to today and needed some financial assistance, I spoke with Leah and she was so nice and gave me a list of numbers and places to call for assistance. She wrote her phone number on the bottom of that page and her name and told me to call her or come back to her if none of the places would help me. I called all of the places and did not get any help because no one has funding. So, 2 weeks after that I came back to the office to speak to her. I told the secretary the situation and she told me they do not offer financial assistance anymore and I told her I know because Leah told me that when I was in there last time but gave me her number and told me to come back to her if I couldn't get help. The secretary goes into Leahs office and asks if a " girl came to her last week about financial assistance". I couldn't hear Leahs answer because she would only communicate with me through the secretary, who told me to just keep trying 211 that there is nothing they can do. She didn't even at least come out of her office to tell me that. If you don't plan on actually helping someone don't give them your number and tell them to call you if all other options fail and then not help that person or act like you've never seen them before. It was so mean and disrespectful and definitely shows the type of people that run this...

Tried for a week to get a pickup set up. I donated a Queen size memory foam mattress about 2 months ago with the frame. The guy picking up the mattress told the other guy with him that the mattress would probably be sold while taking it off the truck. No problem with this pickup. Fast forward to now and I call to set up pickup, they say send email to this person. I send it and wait, no reply. So I start calling, people say to call the person and they give me phone #. I call and leave voice mail no response back. So I call office again person said she would get with pickup person and he would get back to me. No response, so I try again this time someone calls back, but their phone keeps hanging up when I answer. I call back and a guy answers he checks and says he sees my email, but I did not send a picture. I said no one asked for a picture. I take a picture and send it to him and he says oh it has a cover on it, you have to take it off. If you have ever moved a memory foam mattress that is no easy feat. I told him never mind their new way is to much of a hassle. Imagine an elderly person trying to donate there is no way they could jump through all the hoops. I call the main office and was complaining about their new policy. The executive director got on the phone and lied right to my face telling me that I had been told several times that they had rejected my mattress. I said no one told me that, I had said I was not going to donate it to them not the...