L.L.Bean — Attraction in Town of Colonie

Very disappointed in the LL Bean store at Colonie Center and will not shop there anymore. It s basically 3 strikes and you're out, Bean. Over the course of a year, the bad outweighs any perceived value of bothering to shop there.

1st: purchased a pair of primaloft gloves and they were not as warm as promoted. The capper, though, was that the stitching in the seams of the fingers and sides of the gloves came apart in less than a month. Exchanged for a new pair that now sit in a drawer since I found Eddie Bauer Lodge Down Gloves. (The Eddie Bauer gloves are great!)

2nd: bought a pair of boots on sale. They were not warm nor did they keep my feet dry at all. I actually checked them for cracks. They did not perform at all as advertised. When I returned them, with receipt, I was treated poorly by the counter staff. They acted incredulous that someone would bring back their merch. Rude and curt would describe their behavior. So sorry I expected pricey boots to be worth it.

3rd: bought a headlamp I was assured would provide years of service. It quit in a matter of months. New batteries made no difference. There is no corrosion in the battery compartment. Mislaid the receipt, but brought the device back with packaging and logo information. Was refused a refund or exchange. Their much vaunted product guarantee, satisfaction guarantee is not to be believed. Their merchandise quality has gravely slipped while prices remain unreasonably high. And now, apparently they no longer stand behind their products. Avoid. Go to the Eddie Bauer outlet store in Northway Mall (across Central Ave. from Colonie Center) instead. You'll get better merch at a better price and you'll get a thank you! What a stunning...

L.L.Bean is okay..overpriced as all ways😁😁😁 and it would be much better if gentlemen on the floor at shoe department would help to their valued customers with fitting actually like old best tradition of any shoe store especially if hiking shoes are $119.00. Dear, L.L.Bean, with this kind of price for hike you kill not only desire to hike but showing and letting now to everyone around that comfortable hike deserves only selective customers who not only have restaurants allowances bur for good comfortable shoes. I am glad that you received last year at Quality Inn a note and weared out orthopedic shoes which Fidelis Care HARP since 2020 never couldn't replace and i took care on behalf of FIDELIS CARE HARP who's using up to now VA medical funds too and never reimbursed me any medical expenses i have done out of my pocket.😁😁😁 Miss Donna, thanks for taking care with the exchanges for the shoes on behalf of Miss Nancy who wanted suspend all that transaction once again like Nancy/Bill with Garden Management rental property in Colonie, NY with headquarters in Connecticut actually was in huge identity .not only falsification but example of corruption of HUD and local renters release funds and put me in Residence Inn By Marriott in State of Louisiana😁😁😁 using name of TransUnion Credit Bureau... Anyways, have a wonderful holiday season everyone and of course thanks once again for sending my driver's license last year as i dropped during the shopping. Regards, Russian Orthodox Family of Mockus,...

The staff was unfriendly and unhelpful. I never experienced worse service. Made me feel uncomfortable and unwanted. There are so many alternatives out there. Really! The sneakers I bought around August 10, 2018 were uncomfortable so I needed to return them. No Problem because I ordered them from LL Bean...they have a One year return policy if I am unsatisfied. Apparently the return policy advertised on your site and on several plaques at your store is wrong? I was denied the return by line level associate Laura. She then brought over a supervisor who never identified herself. I was informed that LL Bean only guarantees defect in manufacturing and I should have returned the shoes in August. I live over an hour away from the LL Bean store so I waited until I had another reason to go to Albany to be productive. Both the line level associate and the supervisor were rude and made me feel uncomfortable. They treated me like I was trying to reach into their wallet and take their money. All I was doing was following the printed return policy at a convenient time. Yes, I eventually received my return but they attempted to lecture me on how the shoes now needed to be thrown in the trash. Good! They were horrible and I'm glad they are going...