Twin Trees — Attraction in Town of De Witt

Called to order pizza, wings and salads for event at our house! Over $99.00 worth. The woman who answered phone for order was not only curt and crass but had an attitude. Seemed put out to have to take the order! I had called earlier to give notice of big order and she had the same attitude in both calls. My daughter age 51 and granddaughter age 25 went to pick the order up. When they arrived a bald male who was working there was telling the woman at counter an older woman, tanned with dark hair, she was “miserable !” She then seemed irritated that they were there. She went in kitchen came out and said curtly “ it’s not ready yet your going to have to wait”. They said that’s okay! She went in the kitchen a few minutes later and came out with order and gave to them. Pizza boxes and bagged items on top. They left and when they arrived it was discovered part of the order was missing!!! I called and a man answered and Asked me if I could hold.i said okay. Then I got the same woman I ordered from earlier! I told her part of order was missing and she said rather nastily that she told me “that you have to get it out of cooler.” Neither of my daughters were aware of that they had never been there before and were never told that when they were there!!! I had asked Earlier if I could get it delivered and she said “nope we don’t deliver between 2 and 4. Ironically it was 3:50pm when I called about missing items. You would think she would have offered to deliver the missing items 10 minutes from then!!!! At 4:00. After all it was a $99 + order! When I tried to explain again what transpired she just hung up on me! Who does that? Guess bald employee was right! Cant believe how rude and nasty she was! Poor representative for a business! It was the topic of our event and one and all said they will never order from them! During this time where businesses are struggling to survive this doesn’t cut it! We have ordered from there several times since they opened. I can handle a burnt pizza here and there (which has happened before) but never will we accept being treated like that ! We...

We've ordered from there for years, they were our favorite pizza and wing shop, but started noticing a downward change of our food over the last year and a half. They were our favorite pizza and wing shop, but we won't be ordering from them anymore. We recently ordered our normal pizza and wing special, large 2 topping pizza and 20 wings (it used to be 24) and a 2 liter bottle of soda and we paid over $44 including tax, seriously! that is the price if you pick it up. It jumps for delivery as they charge a delivery fee. Ask what they charge for delivery and then ask how much of that the driver keeps. The restaurant gets most of that fee that they charge you for. So they are charging you extra money on top of what they already charged you for your order just because you want it delivered. We ordered bbq sauce on the wings, there wasn't any sauce on the wings, but a lot of watery light brownish liquid in the box. BBQ sauce is reddish brown, not watery reddish brown. You could not taste any BBQ flavor on the wings and they looked like there was no coating on them at all. Such a shame as they were our restaurant of choice for...

Tasty wings but price leaves a "bad taste" in your mouth. My wife and I have ordered from twin trees on west manlius street In east syracuse for many years and many purchases to include pizza, wings, philly cheesesteak subs and salads. For the past year, we've noticed the prices going up and the quantities go down. Lately the quantity of wings went from 12 per order to 10 per order. I ordered 2 orders and paid $27.86 including tax as a pickup order. Roughly $1.30-$1.40 per wing. That's about what other wing joints are charging for 2 orders of 24 wings. Also, I remember pre-pandemic size of wings went from large to pigeon sized wings that we received tonight! Don't get me wrong...if you like wings that have the right amount of heat according to the way you order them, tender and a good flavor, east syracuse is the place to go. But if you are ordering more than 2 orders like for a party, i'd look for another place to purchase them. The other orders of philly cheesesteak subs has had less meat and other fillings come up short in the roll. Again, very expensive for what you get to be considered a good value. Thank You...