Montauk Yacht Club

One of the worst hotels I've stayed at.The location is very convenient to Montauk landmarks and the hotel is beautiful in general. I really wanted to enjoy a family vacation here but unfortunately did not truly enjoy my time on the property. The only positive parts of the stay were Paul (the captain of the marina boat tour), the location, complimentary bikes, private beach, and Tim and Maureen were incredibly helpful. I would advise visitors to look into other options when visiting Montauk.

1. The staff who were not mentioned above were disrespectful. Upon arriving at the driveway, we questioned if there was free parking and the valet said no despite the fact that the website said that parking was free. He insisted that valet was the only option and we had to pay. This was the same story that the concierge told us but on another post here, a representative of the Montauk Yacht Club stated that there is a free parking option in the Marina Lot but we were lied to when questioning if there was an alternative. Later on, when we saw the parking lot during our stay and asked why we were not given that space as an option, we were told that the parking is only for marina club members. I assume that all of these misunderstandings were a result of the change in management, but I would have hoped that they could have straightened it out prior to opening the hotel.
2. The concierge was rude. I believe his name was Kevin and when we talked with him upon arriving at the club and asked about the parking policy, he completely dismissed us and stated that valet parking was on the website though I was able to pull something up that said that there was also a free parking option. As a result of that, the rest of our conversation with him was uncomfortable and he was visibly annoyed with my family. We had a few other poor interactions with him including when we had to move rooms. When I went to ask him about moving rooms, he was willing to accommodate us because I was told that noise issues have been extremely prevalent on this property. He asked me if I could move immediately and when I said yes, he handed me the key cards and requested that we move our belongings over by ourselves. We had to carry all of our belongings individually from our room to our new room without any assistance from any staff which was a first. I felt EXTREMELY disrespected as a guest at such a “high-end” location.
3. Following our check-in, our bags were loaded onto a golf cart and we were driven to our room where we were required to bring our own bags into the room. The man who drove us there in the golf cart requested that we help him which was very unique to us. He parked in a very inconvenient location causing us to have to bring our bags a much longer distance than necessary.
4. Almost every time we called for coffee pods, towels, etc., we were sent to voicemail. In the rare instances that we were able to get in touch with someone, the person who answered did not understand what we were asking for, or if they did, it took over 4-5 hours for the things to get delivered to the door or not at all. When they were delivered, there was always something missing.
5. Earlier, I mentioned that we had to make a noise complaint and move rooms as a result. We were living on a lower level and we could hear the floor creak from our upstairs neighbors all the time. They had two children who would run around and scream often and so when they did, we could hear it all. The issues were so bad that we were not able to sleep. The buildings are old and even though they were obviously renovated recently, the floorboards and walls allowed a lot of sound to get through easily. When we talked to the concierge and front desk about it, they were not shocked at all and even mentioned that many people have these issues.
6. The staff clearly prioritized certain guests as there were numerous instances where I tried to speak to the front desk and despite having been first on the line, they helped other customers before me because they were “looking to purchase a club membership.”