Gui's Lumber — Attraction in Town of Grand Island

First off let me say I am a firm believer in supporting local business owners. I bought a padlock from the store yesterday and used the $5 coupon I received in the mail. I always forget them when I shop there and I was proud I remembered it. Today I realized the lock was not going to work for the job so i wanted to exchange for a more expensive lock. At check out the Girl said I'm sorry I can't apply the discount to the new purchase? Why? I'm spending more money. She said I just work here. I said fine. Return my stuff and I'll go to Lowes. She said again "I just work here and don't make policy." I usually try to find what I need at the mom and pop shop before hitting the big chain stores. I know $5 is not a lot of money but it's a principal thing. I would guess I've spent on average $500 to $1000 a year on average in this store. I can get this lack of customer service at the big chain stores. So from now on I will make the treck over the bridge to Home depot or Lowes from now on. And they wonder why the small businesses are going by...

I never picked up my online order but it was marked as picked up. When I went to the store, the young lady manager "Mia" was rude with me and said there is nothing she can do and asked me to come/call another day to talk to different manager to get refund. After few mins, I called customer care and they phoned-in to store and got me the refund processed immediately. The manager Mia was NOT honest and didn't want to respect neither help customer. I am surprised how come she is given such a position. Also this store doesn't seems to be genuine with customers, they can't mark in system that order is picked up when it wasn't. Manager didn't even apologize for this. Based on my experience during multiple visits to this store, I noticed that the people work in this store has problem with...

I have a 1998 Seadoo gsx limited 951 jetski, well I was working on the carburetors I noticed I had two rubber O rings, one missing and one broke. So I stopped at the Seadoo dealer and to my surprise the part was discontinued. So the gentleman said try a hardware store, well I was in the falls I’ll try Home Depot, they had nothing close. So I was like let’s try Ace Hardware on Grand Island, would you believe they had the exact part. I was shocked, 2 rubber O rings. This by far has to be one of the best hardware stores around. Even when I was doing my lift on my Jeep and I needed bolts they had what I needed to get it...