Best Buy — Attraction in Town of Hempstead

0 stars. Horrible experience start to finish with everyone I came into contact with, save 1 employee from the TV section. It's a shame that in-store shopping has become such a nightmare, because I really prefer to avoid Amazon for large technology purchases.

I ordered a outdoor and TV mount for a surprise for Father's Day, and relied on the "experts" there to assist me. All seemed well and the associate guided me to the parts I would need and made a Geek Squad appt so that it would be complete before the holiday.

The TV we bought was delayed in shipping, which I understood but the team couldn't give me any update on when it would arrive. I was told to cancel the order and get a new TV, which I did. I was told to keep the appt for the Geek Squad the next day because they could at least assist in mounting the sound bar and mount. The Geek Squad arrived and informed me I had an indoor TV mount and they could not install anything without the TV. So infuriating, as I had at this point taken the day off of work and had also spent time both in stores and on the phone with customer service. Geek Squad said would send me the correct link, and then sent me a link for yet another incorrect part which I found out only after going to get at the store. I attempted to call customer service and was put on hold and lied to that a manager was in a meeting, wasting 1.5 hours of my time. I finally went to the store looking for some guidance and assistance and the staff also told me their manager was in a meeting. I said I'd wait to speak to them and the associate admitted he lied and that the manager was gone for the day. So unprofessional. Geek Squad eventually came and tried not to install the mount because of not having the right bolts. At this point, my husband, who the surprise/gift was for, showed the Geek Squad how to install the TV himself. The sound bar stopped working shortly after use. Crazy.

The store takes no accountability for their mistakes, and couldn't put me in touch to anyone at Geek Squad who would be able to handle their mistakes. They work directly with Geek Squad but neither side wants to be associated with the other. The best they could do was a gift card to the store which I refused to take since I won't be giving them business anymore. I was provided the manager's email, and he offered me a partial refund (150 dollars for a 3,000 purchase- also unacceptable)... I have yet to receive it after multiple e-mails, so despite my patient nature, I am putting them on blast.

TLDR- staff incompetent - not experts at all. Unfortunately not trustworthy when making large tech purchases. Store and phone customer service useless. Managers not taking accountability. Geek Squad looks for any excuse not to do job....

I am just coming back after a several minutes long arguing session with one of the customer rep and sales manager at this buy. I have to say it has been worst electronics retail purchase decision ever.

Few months ago i bout a TV with a protection plan. Only that the convinced me to purchase this TV was the service plan that the sales representative told me about. According to salesman, this particular plan will cover the TV completely including any kind of "PHYSICAL and ACCIDENTAL DAMAGE". I was doubtful as most protection plans do not cover physical or accidental damage; therefore, i asked him again and again with specific questions about kind of accidental damages this plan would cover. Eventually, the salesman said something like "even if you pick it throw it down and it breaks to pieces, just bring it back and we will replace it for you right away".

This was important to me as house with children there's always a chance of accidental damage to the equipment. Thus, i made the decision to purchase the TV knowing that best buy would honor their word even if the TV goes through some physical accident.

Three months later, one of children hit the TV with something and the LCD broke. I took the TV back, as i knew i have a protection plan that would cover physical damage, to get it replaced. Upon reaching there Best Buy customer service out-rightly refused to honor their word and told me physical damage is not covered contrary to their sales pitch which helped me to make my original purchase decision. I talked to the in-charge there (David) as original manager was not there. David was very aggressive and several times attempted to suggest that i was not telling the truth. He explicitly refused to to replace the TV and told i will have to take the loss.

I am long time Best Buy customer and i never expected that i will be cheated and defrauded by best buy. Also, i never thought i would be treated in very aggressive way by a store manager. He literally refused to hear my point and said its your word against mine.

I will not sit quite and will complaint the corporate office of best buy and will take the issue in counties consumer affairs and small claims court.

But i do recommend all of you to be very careful when making a purchase here as they lie to sell you...

I love Bestbuy, I thought they became the best brick and mortar place to buy electronics. However, they have lost a step since COVID. Empty shelves across multiple product segments. So much so, you think they are out of stock on nearly all accessories. Things out of place and in a general disarray. This is not new. It has been like this for past few years, and I was hoping it would get better. They need a complete overhaul of their floor planning to showcase many of the items they are losing business on because they do not have them on display ( the app shows them in stock at the location I was at ( Levittown NY.)) Add this to reduction of benefits of the Total Tech Membership ( no more free installation, ) inane policies of no price adjustments ( I bought a phone during Black Friday that went on sale the next day at Best Buy,) lack of ability to split payments between no Best Buy gift cards and the list goes on. The store problems are not just one location, I have been at 4 locations this past year and it is all similar. The slow creep of taking away included services, unfriendly consumer policies and poor store management are very bad signs for the long-term health of the company. I'm not saying they would ever go out business - that is not going to happen . What is going to happen is the competition will seize opportunities and erode Bestbuy sales. I've stayed with Bestbuy as long as I have because of their brick and mortar stores. If they continue to take away the benefits and degrade the customer experience, why shop there? Amazon can offer a better price. PC Richard's and B & H offer better prices and , sometimes, better service. Home Depot and Lowes are btter for appliances. Even Costco is upping their game on electronics. Bestbuy is losing me a little bit each year. That is why I went from a 5 star reviee to a 3 star. They are nothing...