The Sterling — Attraction in Town of Hempstead

Worse experience ever. What they told you on the first visit is not what you got. Diane got offended when we had our food tasting because some food didn't come the way we wanted ; dry and salty ; although the second food tasting was great but on the wedding day a lot of people were complaining that the food was very salty. No video or pictures were taken on the food display and I came to realize from friends and families who took pictures that the food display was like they were about to feed pigs no flowers or nothing !!! really that's not what we saw on the sample album when she was showing it to us !!! Found about the maître D tip the week of the wedding who did not really do anything. When I asked Diane several times if they will have someone to help us out throughout the process; she did reassure me not to worry. that Friday on the rehearsal we had a guy helping us out which was fine but God why would you give me somebody else the day of the wedding who had no clue on what we rehearsed. More upsetting to come on the bridal suite area and asking me questions about the program REALLY who wants to go trough that on their wedding day !!!! when I handed everything over to THEM. So since there was no understanding between the sound engineer and the Maitre D because they weren't at the rehearsal ; the ceremony was a disaster; the reception entrance was a disaster. Vendors !!! awwwwwfull well let me put it in the right way ; If you have to take Photo and Videographers and deal with their vendor ; save your money and do not take DUVAL They are very unprofessional. It took me One year and 2 months to get everything . I paid for my thankyou cards which I never received; I had to fight with them so they can replace the thank you cards by a canvas because it was too late to send them; I had to do those pretty Walgreens thank you cards which was way better than their pictures. Pictures were very low quality. I had to send the same e-mail with the pictures # that I want over and over because it seems somehow it got lost in their emails; and it seems that everytime that I e-mailed or called to find about when I will get the pictures they gave me a story ( snow ; sick; away ) and was rude the last time we talk about waiting for a year ; hanged up the phone on my face .About the videos the DVD were very low quality ; like anybody could just download the DVD and just past our name and date of the wedding on the DVD ; ( at least they could have our picture on the cover and the DVD with our name and wedding date ; come on people it's 21st century !!!) it also wasn't edit very well ; some songs that I gave to play on the DVD are not even there also I asked the guy to go around and have everyone tell their wishes ; which he did ; but please you could have done a better job by putting it at the end of the DVD not the middle ) which makes the video looks really weird last but not least we had a beautiful presentation that my husband did but none of it was catch up on the video !!!!

Well The Sterling Caterers since I have to rate you guys; i'll give you one star maybe because the place is very nice and everybody loved it but otherwise ; when it comes to service 0 Not even once after the wedding that I received a call or a personal e-mail about my...

I don’t even know where to begin when it comes to the sterling. My sister had a wedding there on July 2nd, 2022 and that place is HORRIBLE. It’s so run down and the faucets were not running correctly. The seat in the bridal suite was breaking. Speaking of the bridal suite it is SO SMALL. Traditional Hindu weddings you change into a second outfit and there was hardly any room in there for the bride and her outfit. Don’t get me started on the AC. The AC was so low I could hardly feel it. They provided a small fan in the bridal suite but that did not to anything!!! The staff there is so lazy and RUDE. Pooja who is the lady who takes care of the event apparently miscalculated something on HER end and we had to end up paying for THE STERLINGS MISTAKE. It was a total of $4,000 that they told us we owed them when the balance had already been paid in full. We received the phone call A DAY before our event. When we got to the venue THEY STARTED HARASSING US to pay for their mistake. The mother of the bride kindly told pooja that she would pay it after the event her main focus is marrying her daughter. 2 other ladies came in their name was sneha and someone else, COMPLETELY RUDE the bride had a PANIC attack and started crying ON HER WEDDING DAY, because they would not OPEN THE FOOD if we did not pay for their mistake. So we said ok we’ll pay for your mistake, they did not accept cash or credit card. They said only zelle, for those of you who know zelle they have a limit of what you can send in one day and that is 2,5000. We asked the girl if she can work with that we will zelle the other 2,500 the day after. SHE WAS SO RUDE I wish I knew her name. She stated “unfortunately due to company policy we need the full payments and will not be able to open the food until payment is received. Can someone else pull out their phone and zelle the other $2,500. Mind you the bride and EVERYONE IN THE BRIDAL PARTY was listening to this conversation. It was an embarrassment and it was not even our fault. They miscalculated and ruined my sisters wedding day. She ruined her makeup and her first entrance she was not even smiling because they had just harassed her before she went out. I WISH I had recorded this. I have never experienced such TERRIBLE customer service in my LIFE. Oh also here is the cherry on top we sent the correct spelling of the bride and grooms name to be projected and somehow they STILL managed to spell her name wrong. I would NOT RECOMMEND THIS PLACE AT ALL. If you wanna take the place I suggest to...

The place itself is really elegant, however there is no security at the place. The hall has 3 different rooms. I had an event at this place and there was another event going on at one of the other rooms. The guests from the other room started to fight my guest in the hallway and bathrooms. People from the other hall came out to the hallway with beer bottles like what kind of place allows people to walk around in the hallways with beer bottles. All the guests from the hall have to share the same bathroom with the rest of the other guests from the other events.The only security they claim to have is a doorman who is like 70 years old and one of a female manager who can easily be knocked out and has no security experience. A place that has the capacity to hold about 900 people has not one security, especially when there are multiple parties and people are drinking. They claim nothing like this has happened, however, in reality the place needs to step up their game when it comes to security. The police was called and they didn't do anything to calm the situation so my guest left the hall because they felt unsafe. Then I realize the place was serving liquor to minors. If you don't want your party to get ruined by the lack of security in a hall and want to have a great time I recommend you make your event at a different place where security is a top priority and the guest feel safe. Two fights broke out that night because the place had no security to control the situation. Like really you allow two fights to occur? What kind of place is this. If you want to have a fighting match then this is the place! Then I go to the hall and ask for the video of the place to see how things happen and they tell me the manager named Yama is not in the country that he will be back in 3 weeks that no one else has access to the cameras or videos like really? What kind of place is this? All they care about is you're MONEY!!!!! These people are so money hungry. I have not received a call from anyone from the hall. WORST PLACE AND SERVICE EVER!!!! To future customers you're better off hosting you're event in a backyard!! Don't waist you're time and money in...