Home Appliance — Attraction in Town of Hempstead

BUYER BEWARE!!!!! In October I started shopping around for a built in refrigerator/freezer. When I spoke with the original salesperson Thomas I had no problem. Jeff, the despicable owner took over negotiations with me and since I wanted to finance any built in purchase from wherever I was going to purchase @ 0% interest, he gave me the phone # to Synchrony bank, told me about their great 0% financing for 12 or 18 months, and that he had a Thermador built in unit on the showroom floor that would fit flush into my space. I told him I was in negotiations with Plessers in Babylon, as well as several other stores as I wanted to replace our then current Sub Zero and wasn't sure which I was going to purchase or from which store. I figured it wouldn't hurt to get the line of credit since at zero percent, I'd use it wherever I was going to purchase from. I asked Jeff to send me the proposal for his Thermador so I'd have the info needed in print while negotiating with the other stores. I received the paperwork in a PDF & thought that was it. I called the store back as I had a question about the condenser in the Thermador and Jeff asked if I had been approved by Synchrony Bank for the credit line. I said that I was. He asked me for the credit card # which I refused to give him and was very clear with him that I had not decided on the Sub Zero for the extra $2000.00 yet from a different store. He then pulled his sales rule "101....Fear of loss." Said if I didn't put down a deposit then and there it could be sold, as refrigerators are scarce due to the Pandemic. I refused, and once again said that I hadn't decided what I was purchasing, or from which store, and I said go ahead and sell it. I had NO further contact with him or his store and then received a phone call from Jeff on New Years Eve stating " The Thermador you ordered was just delivered to the store, so let's set up the delivery date." I was beyond shocked, had already bought a Sub Zero which was delivered, installed and working beautifully in our kitchen. When I repeated that I did not order the Thermador and wasn't interested in it, Jeff unprofessionally said "You did order it and if you don't want it you'll be charged a restocking fee." I said, yet again, I purchased nothing from you he insisted that I did, nastily said "good luck," then hung up. The FINAL RESULT was that he gained access to my credit card in October through Synchrony Bank and charged my card the full purchase price of $7500.00 to my card!!!! I contacted the Synchony Fraud Department yesterday 1/2/2021 who informed me that a case was opened and they would take care of it! PLEASE SAVE YOURSELF FROM DEALING WITH AN EXTREMELY DEVIOUS AND TRUTH CHALLENGED OWNER OF THIS APPLIANCE STORE...I'm truly shocked he's still in business, obviously desperate for sales, and how he gained access to a credit card that I did not provide ANY information for shows the serious security breach with Synchrony Bank. I know this review is rediculously long, but if it helps one person it's worth it. The legal fees alone to straighten this out would cost as much as the refrigerator....I'm grateful I won't have the expense of an outside attorney and this will be resolved, as well as charges pressed to this owner and the chain of security breaches. PLEASE GO TO PLESSERS, APPLIANCE WORLD, PC RICHARDS, or any other small reputable company. This one should be out of business. BTW....If your asking how I couldn't know I was charged the full amount of a refrigerator in October I didn't order.....Synchrony Bank admitted that my actual credit card, statements, and all mailed correspondence with me were returned to them because it went to a PO Box which I never provided. So since October I never heard from Jeff....NO SURPRISE....nor did I receive anything from the Synchrony Bank. I TRULY had no idea I was charged for anything. Both the store, it's owner and the bank are a true risk to deal with. I hope this helps someone who's planning to finance a purchase. If I could give a Zero Star rating, I would. Happy and HEALTHY...

I was in need of a new air conditioner and wanted to stay away from the so-called “big box” appliance stores because I’ve never had any success with their delivery and installation services.

I was recommended to Home Appliance by a relative and was very impressed with ordering my air conditioner over the phone during the pandemic.

We received our new air conditioner two weeks later and was even more impressed that the installers took such care to make sure everything was level and done the right way.

However, when the installers plugged in the air conditioner to see if it worked, it caused a big “pop” and sparked, which tripped my circuit breaker. The installer suggested we reach out to an electrician to see exactly what caused this to happen.

The following day, we had our electrician come to see what had happened and it turns out Home Appliance sent us a faulty air conditioner, which blew out our outlet and the circuit breaker. The cost of the repair was $300.

We should of known that something was wrong with this unit when it was delivered because the box it came in wasn't in great condition.

After the installation, we reached out to Jeff, who is supposedly the owner and is by far the rushiest and most nasty customer service representative I’ve ever spoke to.

After speaking to a different employee, they agreed to send us a new unit, but they were “out of stock” on this particular unit, so we had to wait a full week in the heat for the next delivery date.

A week later, the installers came to swap out the air conditioner and was relieved that the new air conditioner was in perfect working condition, however we were dumbfounded to see that the installers forgot to replace the insulation around the air conditioner.

How does that even happen? How do you leave someone’s air conditioner not fully insulated? That’s the equivalent of leaving a window open during the summer.

Anyway, after everything was back to working normally, we decided to reach back out to Jeff to tell him we should compensated for the $300 electricians bill, because the faulty unit that was sent to us was the reason we were in this whole mess.

That’s when everything went down to toilet and I decided to share my experience.

Jeff and Michelle, who is another employee at Home Appliance couldn’t have been any more disrespectful to us. They were beyond nasty, rushy, and extremely unprofessional. They were saying things that no one should say to a customer.

Who acts like that to a paying customer?

I understand that people have changed during this pandemic, but that's no excuse to act like they did. That's not the way you run a "great company".

When we were shopping around at first, everyone at Home Appliance was so nice, helpful and accommodating, but once they have your money, they don’t want to be bothered by you.

I’ve decided to take my business elsewhere.

Totally unprofessional.

Stay away from...

Yikes!! The owner of this store, Jeff is dishonest. You will pay a bit more at Home Appliance than you would pay at a big box store but you will not get anything more. I paid 1200 dollars for a dishwasher and then extra for an extended warranty. Jeff initially discouraged me from calling the warranty servicer in favor of a plumber (coincidently his “very good friend”). When the servicer did come to fix the dishwasher I was told it is a defect in the design of the machine. As a courtesy to Home Appliance I called them to let them know that the dishwasher has a defect that causes it to leak so if anyone else calls with a complaint they can tel them to go straight to the servicer and not bother with a plumber. The woman who took my call thanked me. The servicer eventually fixed leak in the dishwasher but the leak damaged the motor so now the dishwasher doesn’t run. When I called Home Appliance and spoke to Jeff he told me this is “impossible” and he has never heard of this dishwasher having any sort of problem. “It’s top of the line” and “I them to all my friends”. When I pointed out that he must have heard because I called to tell them about the defect he said “well you didn’t speak to me”. He also said he would make some calls and try to figure out what is going on… yada yada yada… bottom line-not his problem. Or as he put it “this is a lesson on how the world works”. Appliances aren’t built like they used to be so buyers really have to consider where yo buy from. Jeff at Home Appliance can not help you replace broken appliances the same way a big box store can. Shame, if he wasn’t so horrible to me over the phone I would have replaced the dishwasher through him. Aldo if you recently bought a kitchen aide dishwasher Check for a class action lawsuit for defective heating element. While Jeff may be unaware buyer beware. If you have hardwood floors they...