On a house-hunting trip to Red Hook we decided to stop for an early dinner here based on the wonderful reviews. The waitress was great, the diner itself was adorable (but the women's bathroom toilet was clogged) and four of our meals were good except for my 8 year old daughter's Mac & Cheese (that the waitress told us was the last of the lot left over from lunch). It was a bowl of glutinous, smelly, bright-orange glop that tasted like bacon. I explained this very nicely to the waitress and asked for a grilled cheese instead. She smilingly brought it out in less than two minutes and apologized.

When it came time to pay the bill both the Mac & Cheese and grilled cheese were on it. The waitress said the manager wouldn't let her credit it ($9.50 a bowl!!!). Of course I very nicely asked the manager why and she proceeded to be snotty as heck, tell us we were credited for a salad bar (have NO idea what she was talking about) and that we were more than taken care of. She said she had no reason to credit us for the Mac & Cheese just because my daughter didn't like it and that it wasn't the bottom of the pan, in fact they were going to save it for tomorrow. She went on and on about how unreasonable I was being, all in a defensive and very rude tone in front of the entire diner. I have never in all my adult life been talked to as a customer like that. She made no attempt to apologize for the nasty glop, made no attempt to treat me like a customer she wished to retain, made no attempt to be polite. All I wanted was an apology for the icky food, a free replacement (the grilled cheese was only $3.50), a smile and "please come again and let us show you how we really do it" type thing. Instead I got customer service from hell.

We will never go back there. Its unfortunate because we are moving there in June and my family of six love diner food. Poor customer service strikes again . . . .