Snowbird Ski Shop — Attraction in Town of Hunter

Although I did have a good experience a year ago when I had my skis mounted there. Did a good job for a good price. Also they waxed and sharpened my other ones more then once throughout least season. Always was very happy with their work and I also did leave a 5 star review.

Well that has changed this season, because to me now this shop is run by some irresponsible kids.

I understand you can forget to service skis things happens although it never happened to me anywhere in the last 15 years. Anyway I waited 10 minutes while somebody serviced them but I couldn't ski them. It was a sloppy job. so I returned and they fixed them for me but that was a waste of time. Now the second time it happened just a few days ago. Dropped them off on Friday April 2nd and I said I would return on Tuesday April 6th and I wrote the day on the ticket. Also I said to please take time and don't rush while sharpening and waxing. I didn't want a repeat from January. I confirmed that the shop would be open and was told yes my skis would be ready. Guess what when I came back a young man looked at my skis and asked me to wait a few minutes. Seriously? You've just realized that these skis weren't done?Come on. They have been sitting on that spot since Friday and no one ever looked at them? Then I was asked to wait I said no I am not waiting because of my previous experience. Left the shop very unhappy and angry.

I will not be...

Wowww!!! I have never been talked to as nasty in a phone call to an establishment in my entire life . Called and ask how there rentals work for reservations or do we just come day of , and if they have size availability and didn’t even finish my sentence to be met with “be a normal human being and come pick up when you want them , everyone in this world forgets what it is to be normal now “ . And to say I’m sorry I was just asking about how it works with your establishment and to be followed up again with “be a normal human being and stop calling and just come in “ . Yeahhhh ummm I’ll go some place else . lol can you get any nastier ? Great job snow bird with whoever you have answering phones, working there, or if that was management or owner shame on you. Bye

Ps and please don’t follow up with your generic response like you have in every review here that you appreciate the feedback and you work so hard for customer service and for me to have a great winter season. It seems as though from the many negative reviews that you don’t have a single problem with the way you talk and act and do not value customer experience and could care less about changing anything. You may not have a problem with how you operate but appears many do. Good...

My experience in the store was great, the staff was friendly and very nice, it wasn't packed, price was decent, there was even a shop dog that was super cute. I had to deduct stars though because of the equipment (the most important part of the entire renting experience). I rented snowboard boots/board/helmet for ~$47 after taxes for janky gear. The boots were loosening up as I moved to the point where I couldn't do 1 full run down a green without having to tighten the boots MULTIPLE times. Literally had to tighten it after I hopped off the lift, after half way through, then again when I reached the bottom. I'm still a beginner at snowboarding and this loose boot made it very difficult for me to learn properly because I thought I was doing something wrong the entire time when I couldn't turn a certain way before I realized it was the boot.

They should have done their due diligence in checking the equipment to make sure everything is working perfectly. I let them know that the boots were loosening up a lot on its own when I returned the gear, but I didn't get any apologies or anything. I would definitely recommend anyone renting here to double check (or ask them to) the gear before leaving for...