Metro Mattress Irondequoit — Attraction in Town of Irondequoit

My name is Anna difabio, I just wanted to make sure to tell how great my experience was and how wonderful the store manager Joe is. I do not use any social networking platforms but I wanted everyone who maybe in the market for anything associated with any sleep or bedding needs to stop into the metro mattress store in Irondequiot to see Joe. I actually came back into the store to ask him how I would be able to write a review. So that others in need of a mattress are made aware that going anywhere else is nothing but a complete waste of time. there is no point of going anywhere else at all, unless you like to waste your time!!! while I wasn’t fortunate enough to have made Joe my first and only stop. I visited several other stores before I was lucky enough to pass by his store on east ridge road, I was receiving nothing aside form several lackadaisical buying experiences from some uneducated pushy sales associate. Mr Joe McGinnis is a certified sleep specialist while giving each and every customer a unique personalized experience, with service that you can no longer find unless your back in the old country. I can’t express my gratitude to Joe, but I was also fortunate enough to witness first hand that this is how not only how I was treated, but each and every customer who walked through his door. You can tell right away that Joes only concern is that each and every customer received the same personalized experience while his one and only concern is that you will truly get a nights sleep that will honestly change your life. The only thing your left wondering once your purchase is delivered and completed was why in the world you had waited so long before going to see him to make that purchase. I even had to write this using his cell phone because I am in my 70’s and don’t use any social networking because everytime I have attempted in the past I have to sign up and log into 10 different things. I do want to make sure that everyone knows how exceptional he honestly is. Thanks again so much for the help Joe. I appreciate the help in assisting me with my purchase....

Joe M. and Tom V. at the Irondequoit store were amazing! I came in asking about the natural latex mattresses and ended up buying 2 of them because they went out of their way to get me the best price and answer all of my questions in a professional and efficient manner! They were courteous, friendly, and went above and beyond to provide stellar customer service. Both Joe and Tom had fantastic communication skills and the store was neat and clean. I very much appreciate both of them for their help and feel they are an asset to the company. Thank you to both of them and to the wonderful gentleman they were speaking with on the phone who helped to address my concerns as well. The delivery guys were wonderful, helping out with a last minute scheduling conflict as well. The mattresses are fantastic and I couldn't be more pleased. Great company,...

Walked into the Irondequoit location today in hopes of gathering some information, and then visit a variety of other stores. We were looking to purchase a King sized bed. Tom was very informative and helpful without being pushy or forceful in any way. He introduced us to a variety of styles and provided detailed and useful information on each. We were so pleased with the knowledge, customer service detail, and the amazingly comfortable bed. Pur day opened up because we decided to make our purchase with Tom. He also generously threw in a couple high quality pillows. It’s a large purchase. Typically i dread furniture/bed stores as much as car dealerships. Today, Tom made it painless. Answered all of our questions, great presence and knowlege. Glad we stopped in to Metro Mattress first thing! Can’t wait for our new bed ro arrive....