East Ridge Family Restaurant — Restaurant in Town of Irondequoit

Horrible experience. Me, my boyfriend, and my dad went out for lunch when my dad came to visit for my boyfriend's birthday from a few hours away. Had an older waitress who was super sweet and friendly to the men but so so rude to me! She was all politeness and had a sweet voice with them but deadpan with me from the get go.

I asked if they had smoothies and tried to order fruit on the side of eggs and toast and she looked at me like I was stupid both times. These are common things at diners…

I ordered my eggs over easy and they came out severely undercooked with the whites still mostly liquid even on the edges. I told her they were undercooked and she tried to tell me that is how over easy eggs are. I worked at a diner as a line cook for years, so I told her the whites shouldn't be runny. She said that's what over easy is and said she could have them cooked then threw in that they would be over medium as she was walking away. Such a stupid hill to die on with a customer who was a line cook.

When she brought them back I said thank you so much, and that for the record over easy is hard whites and a runny yolk. She was just like ok so I thought it was over and done with until she came back to check on specifically only my food so I tried to be very appreciative and said “thank you so much they're much better i appreciate it” then she goes “oh good I asked for them over medium” gives me a really rude smirk and immediately walked away. Never checked on the rest of the table. Just came over to be stupidly petty. There is no reason a 50 year old woman should be this upset about eggs she didn’t even cook.

I have had a really really rough few weeks and was so looking forward to getting a nice meal out with my dad and my boyfriend. Such rude service to give to some random 22 year old girl that's literally just trying to enjoy a meal.

Normally it would not bother me like it did because everyone has off days but really ruined my brunch and I didn’t even want to eat.

The cherry on top was that then they also messed up my dad's burger order and she was ALL apologies and sweetness to him and so quick to throw the cooks under the bus for that one. Made the whole thing feel so personal. I’m not sure why there are a very few older women who seem to have a vendetta against younger women but it’s so obvious and really feels horrible.

An odd experience all around. The place is pretty nice inside but food wasn't amazing and service was one of the worst waitress experiences I have ever had. Since I've worked food service I am usually overly understanding to wait staff and was trying to be nice to her at first even after the attitude. Hopefully they find some better staff but will not...

Walked in with our family 07-19-24 at 0915 hrs. My wife asked the hostess if our family, with two young children, could possibly sit away from others rather than sit at the seat the hostess suggested for us. We didn't want to distrupt others while they were eating just in case our children wanted to be loud, as children will. My wife said - I apologize, if it's a problem then don't worry about it and the hostess continued to huff and puff as she scoffed and scribbled in her note pad. My wife appreciated her and thanked her and the hostess could not even look at my wife or acknowledge her as she thanked her for taking 5 seconds to be a terrible personality for the position. This whole 1 minute experience annoyed me to the extent of me removing my family from the restaurant I have been to so many times before. Get a new job if you can't handle organizing tables or you are unable to not act rudely toward families that aren't regulars. People forget that others could have possibly worked in restaurants themselves and understand that finding a new seat is not hard. Grow up. We took our...

Im not impressed with this place. The only veggie they offered tonight was canned peas. The pork was ok from what i saw but i didn't taste it. I had the incredible burger, which was 1 of only 4 things they offered for vegetarians. The others were vegetarian lasagna and veggie chili.

The burger was ok in texture, but dry and overcooked. The bin was toasted, which was a plus but otherwise it wasn't something i'd order from there again.

The service was blah. The food got to the table soon enough, but the waiter took forever to come back when we said ee weren't ready. The soup came sy the same tobe but the French onion soup came out a few minutes later, they probably just labeled the other shots out but didn't amount fir the time it took to melt the cheese for the French onion. My son got chicken fingers which were great, for frozen things. But waaay to much bbq sauce and it was like ketchup with sugar.

I strongly suggest you go here if your drink or high or don't really care much about your food...