Great Win Chinese Restaurant — Restaurant in Town of Irondequoit

I wish I could give this place negative stars. I ordered the Mei Fun and wrote gluten free on the special modifications. After paying the overpriced menu item and the $10 delivery fee. What I received was a non gluten free soy sauce packet to accompany my meal. I called to verify that this dish was made gluten free as indicated. The lady explained to me that the dish is made with rice noodles so she did not write gluten free on the ticket and if I would've ordered something else then she would've but didn't feel it was necessary on this meal item. However, soy sauce is a known source for gluten so I asked to clarify if the dish was gluten free. The lady explained she does not know. I asked if we were able to speak with the chef. She explained nobody else spoke English and wouldn't be able to help. The call was disconnected, I called back and explained I'd like a refund and to have it re-made as ordered. The lady explained that she will refund but will not remake the meal. I will not waste my time and...

We placed an online order, said delivery was going to be about an hour (which is typical- not complaining) an hour and 10 minutes go by we get a phone call asking if we placed an order for pickup. I say no, the person who called got quite & said it would be there soon & that the order was placed as pickup. We call 20 minutes later- now 1.5 hours since order was placed. We’re told we’ll get a call back from the manager. No call.ANOTHER 20 minutes go by- we call again. We’re just asking if we should come pick up the food& if it’s been sitting at the restaurant for over an hour. Told again the Manager would call back. Still no call. Food shows up 10 minutes later (now 1 hour and 50 minutes since order qas placed.). Still no call. And the food was definitely not fresh. All we wanted was fresh Chinese & would have had no problem picking up. But the communication was disappointing.

There was no place on their website to...

Absolutely disgusted not only with the food but the service along with the people after calling them and let him know that the food was like a rock and that our children are unable to eat it because it was so hard they couldn't chew calling them they kept placing me on hold for nearly a half hour made several attempts to speak to the manager sitting on hold anywhere from 5:00 to 7 minutes each time a total of 35 minutes finally they contact back said they want their food brought back to them I tried to explain I drive 20 minutes to your restaurant I'm not going to waste another hour of my day away from my children simply refund the money for the chicken that we could not eat they refuse they then called back and said the owner denied our refund would not suggest anybody...