Great South Bay YMCA — Attraction in Town of Islip

I want to be clear. I like the staff that works with the children but the front desk is not good.

Things seem to be unorganized and they give out the wrong information. Melany Knows what she is doing and I like her program and she also knows how to talk to people.

The front desk staff don’t know the systems work.

My complain is about Sandy Lena. I just had a conversation with Sandy Lena and she was extremely rude to me and yelled at me on the phone because her system is so primitive, I was complaining to her about the fact that the girls at the front desk told me I was enrolled in automatic payments when it turns out that I am not and it has to be redone every school year when I finally tracked down Sandy Lena on the phone after 3 days of calling her and 2 voice messages she said to me that I have to go back to the front desk and complained to me about going on and on about the situation, horrible customer service and a huge lack of professionalism. I am pretty much begging them to get me credit card information setup and they are treating me worse than someone who doesn’t pay on time. At least I have google to record someone’s mistreatments.

I hope someone coaches Sandy Lena and the front desk staff. I guess I have to go back to the front desk and deal with this again and let them know that “Sandy Lena said to refund my late fee because they made a mistake” ohhh what a nice primitive customer service. I am being bounced back and forth...

I had the HONOR of visiting the Y again yesterday with the Bay Shore Lions. I say Honor because being a Bay Shore resident and living right around the corner- I felt I knew all about the programs the Y had to offer. Boy was I wrong!!! I learned that the Y offers a program for Teenagers on Saturday nights that averages 240 Teens a night! These teens can attend there free of charge and take classes to keep them off the street for free. They offer them classes to become Summer Camp counselors. They have a Swimming Program called the Eye Insight Program which is for those losing their sight or blind. They have senior exercise classes- which becomes a daily routine to seniors to not only make them healthier- but gives them purpose to get up every day! Their Summer Camp Scholarship Program allows over 200 kids from low income families to have a place to go all day while their parents can go to work.... The list of community driven programs to serve the less fortunate is awe inspiring. This is not just a local gym- it is a giving organization that finds a need in the community and fills it! Kudos to you Bay Shore Y- I couldn't be prouder to have you as a resource to...

If you want your kids to run around aimlessly without direction or guidance than this program is for you! Both of my kids went to the after school program for two years. It took two years of my kids constantly getting hurt and phone calls about how they bumped their heads and other kids hurting my kids before i said enough is enough. The staff doesn't understand the kids homework. So most of the time the kids homework is done incorrectly. Every time I went to pick up my kids the staff was huddled around the tables talking while the kids are left to their own devices. After an incident with another child where my son was made to feel like he was a bad person because the lady handled the situation by yelling and screaming at him I had enough! I spoke to the director of the program and after stating he understood what I was saying and he apologized to me he still didn't do anything to solve the situation at hand leading me to pull both my kids from this unsafe and harmfully toxic environment. Parent you have been warned! Do not...