Retro Fitness — Attraction in Town of Orangetown

I enrolled for the Ultimate membership so I could go to any retro fitness but I realized I was going only to New city. So I went to Pearl River, where I enrolled for in July 11th and told them I wanted to DOWNGRADE my plan and be transferred to New City, because it was closer to my house. The front desk girl specifically said SHE DID downgraded it, which was a lie - her name is Lauren, I guess. Also, she could not be even slightly polite when I told I wanted to downgrade and be transferred. She barely explained me or talked at all, I didn’t even understand she was already done with my request, once she turned her back and I was standing there not even understanding she had finished it. Anyways, she said she downgraded it but to be transferred I would have to send an email (I ended up not sending it because I traveled and forgot to when I came back, but regardless when my membership card stopped working in new city I would know it was because they downgraded it for real), so fine, I kept going to new city always asking if I was still allowed to go there because I expect that eventually my card would stop working once my membership was supposedly DOWNGRADED, but I still went because I thought It was a last days thing… anyway. I only realized they lied about downgrading it because they charged me 43 dollars bill this month, AGAIN, after weeks I canceled it then I called and figured my plan was still the same and they actually only transferred me instead of what they told me they did. This is disrespectful, if they had told me they didn’t for some reason I would have figured it out myself, but I thought it was all right. So now I wanna know how to fix this because it’s not fair I’m paying this bill because your employee is a lier. Ridiculous and...

It's a nice place, however a few issues they could improve upon. I never see the staff doing any spot cleaning while I'm there, and I go often. The previous gym I went to by my old house in another state cleaned on the regular. I generally see some equipment where the screens are consistently dirty and don't ever appear to be cleaned by the staff, and the same smudges are there every day. Another area of improvement; an audit of what equipment isn't used could be in order, it seems like there's always too few of certain machines and too much of stuff I barely see people using. Maybe ordering more and doubling up on popular machines might be a better idea. The only reason I continue to go is there isn't another gym within this close proximity to my home and work, I'd leave if a better cleaner/spacier option opened up. The other location in Tappan is smaller/overcrowded and offers...

I was a reluctant refugee from another gym that closed. I was trying to find a place to fit in again, and at my age, starting over is so much harder to do. Going to the gym is a life-line for me; my routine is ritualistic. An important part of the ritual is stretching on a slantboard. I searched the premises but did not see any. I enquired at the desk and the most helpful lady said she would see what she could do about getting one. The manager brought me a catalogue and said "which one do you like?" I pointed to the model that I was most familiar with and they purchased that model. I was overjoyed. I've found my new home. Thank you...