W.F. Milano Pizzeria and Restaurant — Restaurant in Town of Orangetown

Ordered from Milano at 7:12 and spoke to a staff and the guy told me It would take about 45 mins to an hour to be delivered. I said no problem. I called around 9 and asked the staff is the pizza coming and they said omg it’s on its way now. So around 9:12 when the pizza arrive I payed and I TIPPED and by the time I got to the kitchen to eat with the entire family I opened the box of COLD pizza. The Cheese didn’t even move. Even Down to the crust was cold. So I called and spoke to Paulie and Paulie said when I order again it’s on the house. So I ordered the next day so they wouldn’t forget about me and Paulie told me he never told me a pie was on the house Paulie statrd that he only offered a Can of soda on the house. Instead of Paulie the manager correcting his staff and redelivering a hot pie of pizza or recooking it before coming they took the money from the door and left quickly when something so easy should of been free. The pizza was deff not well deserved. He couldn’t even commit to his own words the next day. I’m Never going back and you deff lost a great customer and I’m...

My order through grub hub was acknowledged and due for delivery between 9:40 PM and 9:50 PM. At 9:55 PM my order was not received, and my fiance placed a call to see where the food was. The employee who answered the phone assured her that the food was out for delivery and should arrive any minute, and he apologized for the delay. At 10:20 PM I called again and explained the situation again only to receive the same answer. I then immediately called grub hub customer service who called the restaurant. Grub hub informed me that the restaurant employee said they never received my order and could not prepare it at this point because they were about to close. This was 100% a lie that was told by the restaurant, and if this is how they are treating their customers they should not be in business. My thanks to grub hub customer service for being great as always, but I will NEVER order food from this...

I have been eating at Milanos of years. The food is great, but recently the alleged manager James (who he claimed to be) with his bare hands picked a piece of chicken from a pan used to make a Florentine slice and ate. Did not wash and proceeded to handle more food. Never washed no gloves. I will never eat here again until the owner remove this gross embarrassment of a manager. I have been a regular for years. They just lost my business and I will be sharing my experience with my colleagues at the Nanuet School district and PTA of Pearl River schools. I want this “James” out. I asked for contact information for the owner and “James” refused. The owner never mismanaged this place like this. I was told he is in Florida and would not be returning. I really hope the owners return and remove this kid and his disgusting habits from this restaurant which should be one of the finest in...