Sorrento Pizza & Restaurant — Restaurant in Town of Orangetown

This is not so much a review of the food but a review of the people. I will preface this by saying the pizza was the best we ever had. The crust was perfect, seasoned to taste, and just a very enjoyable experience. Now, the real purpose of this review. My wife, myself, and a friend have been bringing my brother-in-law, Richard there for about 15 years. Richard lived in a group home for the mentally retarded and whenever we came to see him he always looked forwarded to going to Sorrento's for pizza. We loved taking him there too. We already discussed the pizza, now we will discuss the people. They knew Richard and his situation and they treated Richie with respect and kindness. I think he liked going there because he felt at home. Everyone smiled, everyone talked to him and he was cared about, not as a customer, but as a fellow human being. He was just a guy that liked good pizza and occasionally some very tasty meat balls. So, to the 2 gentleman behind the counter, the waiter that was an absolute gem, my wife and I thank you. The hour or so you gave Richard about once a month will never be forgotten by us. Richard passed away on Tuesday, 12/22/2015. So when you are there enjoying a slice of their pizza think about Richie for a minute and realize, not only are you eating great pizza but it being made and served by some very special people. Thank you very much for your caring...

My housemate ordered a large pie with multiple toppings and soda. We were asked what payment method we'd use and said cash. When the delivery girl arrived my housemate asked for $7 back as twenties were all he had. She said she had no money on her - during dinner rush - and opened her wallet to back this up. After some uncomfortable time with no agreements she said she had it in her pocket and handed him a balled up wad of bills and left. When he placed food on table he unwrapped wad to find $3, ten short. He immediately phoned the restaurant and offered to get a ride there so as not to screw up her deliveries. Was told there was no need to come and call ended by them. A second attempt said please hold and dial tone. I made attempts but each time I politely gave my address I was told to hold and disconnected. To not carry a small selection of bills for change is poor business as many will choose no top over a 50.% one. The food is great and many people from my area order from here but considering it was my money I...

The specialty pizza with mushrooms was delicious but the garlic knots were tasteless, barely warm, and dry which was disappointing since I specifically asked them about the taste of the knots and the staff were so enthusiastic about it tasting like garlic. I wish they were honest and just state they were out all day and had no apparent seasoning at all. Times are hard and when you can treat yourself once in awhile, it hits hard when the food is bad. On the bright side, they had a military discount and specialty slices are good but expensive. I remember a time when pizza was affordable, now it seems like everyone is charging full pizza prices for slices. It's cheaper to buy frozen pizza than buy them local which is a shame since I love supporting small businesses but when you get cheaper prices at corporate chains like Dominos and Pizza Hut or even the grocery store down the street then it just doesn't seem worth it to keep giving this place...