Costello's Ace Hardware of N Massapequa — Attraction in Town of Oyster Bay

I bought a toilet seat and the plastic had a rip bet I didn't see any scratches so I figured it just ripped when they were packing it out.it was the only one well made in the size i needed so I bought it the others were cheap plastic.Got home and there were no screws in the package when I opened it.I called and they said seats are not returnable, which I understand.i said why can't I have the screws on the display model and he said that they are held up with clips,I looked behind it and there were screws which he kept insisting they weren't.He then proceeded to sell not give me universal screws for toilet seats.Got home and they didn't fit in the holes way too big.I went to home Depot and got help with screws and washers to fit Went back to Ace and returned the screws. To their manager...

Very disappointed, drove to Ace to support our local business, it was 3pm, store wasn't very busy, waited 5-8 minute to get a key made. No one helped or even acknowledged me. I called the store from my cell & asked if they could please send someone over to the key department, was told they would. I waited 10 minutes, still no help, so I left. I would have understood or at least not made a review had the store been busy, but, it wasn't. I'm not going to boycott a store for something minor like this, I'm simply, disappointed in them. A simple "Be with you in a minute.." can...

Just wanted to say I had great experience at this location on Friday, December 15th, with your staff - Elliot H. He was able to program my new key fob within 3 minutes of my arrival. Meanwhile at the Farmingdale location the young staff person had me waiting for almost an hour and I went there twice to have it done. Elliot H provided great customer service and should be recognized for his professionalism...