Mobile Kangaroo - Apple Authorized Service Provider — Attraction in Town of Oyster Bay

I ran remote diagnostics with Apple who determined I was having a hardware issue with my camera and chose this place from the list instead of having to hoof it to Apple, which isn’t close to me. When I walked in, I was made to sign a bunch of liability waivers on a kiosk as their check-in process with no way to disagree: if you didn’t sign, they wouldn’t honor your appointment. The first thing the guy said was he was going to take my screen protector off. I said no and asked why. He said Apple insists on them removing the screen protector to “provide clear photos.” I said if you’re not replacing it, you’re not removing it. He insisted he couldn’t check the phone without removing it. I said what if you drop it? What if I drop it? Those things are like $40 when you can’t wait for Amazon and I don’t want to spend that right now. He was texting someone while I was talking. I said show me where Apple tells you to damage someone’s personal property. He wouldn’t answer me and just kept texting. A minute later another man came up front. He looked me in the eye and asked, “don’t you want us to fix your phone? We can’t do that without removing the screen.” Sir, WHAT!? He said “we sell them for $20 and yours is already cracked.” I said, “that’s because I’m cheap!” No matter how many times I asked why they would have to remove MY ENTIRE SCREEN to run diagnostics, they talked down to me like I was an idiot for not understanding “that’s how it’s done.” I left without letting them do anything and promptly called Apple Care, who said they’ve never heard of authorized agents being told to remove screen protectors and confirmed that performing diagnostics for what Apple already determined was a hardware issue never involves removing the screen. However, these two men were incredibly condescending and absolutely treated me like an idiot for not wanting them to remove and destroy my personal property and not understanding how they’re claiming they have to remove the screen to run diagnostics. There’s no way to reach their corporate office and they have an F rating on BBB. Do yourself a favor and just...

My wife and I needed two iPhone batteries replaced in our phones quickly before heading out of town. The store manager, who was very friendly and professional, provided us with remote diagnostics to help save us a trip to the store, then ordered the batteries and contacted us promptly when they were available.

Service was quick, and the manager personally attended to our phones to make sure they were repaired before we left for vacation.

I was impressed that our phones are running like they’re new and have no physical visual signs that repairs had been made though it’s very evident in how they’re running that they were done.

My sincere thanks to the store manager for his personal attention to our work orders and for even putting our screen protectors back on our phones (we were told we were going to lose them with the service that needed to be done). Mobile Kangaroo...

Found this repair shop via Apple Support as a certified repair facility. I made an appt through Apple support. The facility was located 5 min from my home so it was the better option than driving to Roosevelt Field Mall to the Apple Store. I was greeted immediately and within 5 minutes it was determined that the AirPod needed replacement. Cost was less than 50% than buying a new pair. Item was replaced and paired within 10 min. Whole process was less than 20 min. Very satisfied. Will visit if I need any other Apple...