My daughter had a birthday party here. The staff was totally disorganized and not helpful. We couldn't get into the room for the first 15 minutes and our whole party was just milling about in the waiting area wondering where to go--it was very, very awkward. I had dropped off decorations for the party beforehand, which was a huge pain having to find time to drop them off -- and NONE of it was up! The room didn't have enough chairs for everyone and was really cramped for the amount of people that were there. Most people were standing up. No one was helping us and the host (very unfriendly, lots of attitude) basically disappeared after the first 10 minutes. When we were actually finally in the trampoline area (after waiting 30 minutes), it was just one little bouncy area, which seemed small and there was not much to do besides one slide. Was it awful? No, not completely awful, but it seemed unspecial and aggravating. The other kids' parents even said that we should file a complaint because it was such bad service, which made me feel even worse because I was supposed to be hosting a party and no one was happy with it. We will not be going back!!

By the way, someone mentioned below that they also had an awful time at their birthday party, waiting and not being helped. The management said they "never get complaints like this." Well, I believe the person who wrote the complaint because the same thing happened to us. Perhaps it was just a bad host that day but yes, "management," sometimes you throw bad parties and you should believe the people who write the complaints!