Nike Factory Store - Riverhead — Attraction in Town of Riverhead

I like this NIKE outlet so much because not only I can find what I like at great price, but also the great service from the staffs who make a big difference. They are really the intangible asset for NIKE.

About the shop, since I went in weekday on 1st Feb 2025, there are not many visitors. The items are nicely displayed. I and my sister quickly found our desired items with extra 40% off on the top of discounted items. I can say the pricing there is better than the shop in the city and online. And the range of items are much wider.

When I asked question about the tees, there were 2 staffs helped me spontaneously, I appreciated that.

Upon checking out, I cannot forget the thoughtfulness and kindness from the cashier, Devin.

He patiently explain how can I and my sister enjoy better offer with explanation by mouth and actual demo by his hands.

You can tell he is very skillful in doing it. Unlike other shops we visited that day, he handled our multiple questions and requests at the same time without losing the service manner.

I mean Devin is very customer oriented, understand why customer ask for that and he know how to fulfill it. Devine is a good service provider in NIKE. My very best wishes for his success in his career.

God bless America in apparel business, god bless Tanger Outlet,...

On Tuesday, I returned sneakers and they gave me $39.00 credit due to past 60 days. I paid $89 dollars for them and they were a gift for my daughter but too small.

Today》 Friday I went back to purchase more sneakers and notice the pair of sneakers that I returned on the clearance marked @$109. I was shocked the big mark up and I was only given $39.00. I mentioned to store manager and she stated it's marked at the online price which I purchased at $89 not $109. In fact, this store had the sneakers marked retail $180 now $109. I felt they could had given me $89.00 credit since jacking up the resale to $109 and only gave me $39.00. I mentioned to store manager how I was disappointed on the transaction and the resale pricing. She stated it's marked at online prices. I truly feel something not right here and I should had received a refund of $89 especially if Nike put them for resale @ $109.

It's a lesson learned and next time》 I will get more satisfaction by donating...

the place was hoping. they definetly need more help. The 2 star rating is becuase of the rude employee. The Guy bumped into me, Shock his head at me and mumbled something under his breathe. I asked what he said and his answer was I wasn't talking to you. I was saying something into the mic. Funny thing is the little ear pieces they use has a button to talk.Every other employee had 2 push a button 2 talk. His magically works without doing that. I asked another employee for the manager. Waited a couple of minutes NO show so we left. And we left with purchasing the sneakers for me...