Shaul's Discount Appliance — Attraction in Town of Union

January 2023 our wall oven wouldn’t ignite so Olum’s was called and an appointment was made for a service technician to check out the problem ( $107. 99 for the service call ). Several weeks later the technician came and the problem was a gas igniter. He checked and none were available and could not be ordered. Several weeks went by and a new wall oven was ordered by Olum’s ( $1800.00 ). March 2023 I went back to Olum’s to firm up a delivery date. Sales person said he would contact their distributor and get back with me. Never happened. April 2023 Stopped back at the store again and was told the salesperson was off that day and would get back with me with an approximate delivery date. Never happened.May 2023 Cancelled my original wall oven order that was placed in January and the $400.00 down payment returned. Several days later I contacted Shaul’s Appliance and explained the situation. They came within a couple of days , diagnosed the problem and replaced the broken part in 20 minutes. Best part of this was the cost. $189.00 parts / labor / service call. My thanks to Shaun and Sue at...

It's not the fact a mistake was made, or the written quote that wouldn't be honored. It was the uncaring attitude that I wasted a bunch of time to have employees blame each other for the error. Not so much as an offer of throwing in some needed installation accessories or some other perk. Or even a small discount or alternative showing good faith in sorry we made a mistake and this is all we can do for you. It'svety possible since it was a quote with all the product information and signed by the employee it was a legal quote that by law should be honored. Like I said it was a mistake I understand that. But please do better than well that's not the price here is the full price. Let me know if you want to order it. If it was only over price or if I was trying to cheat the store (as I felt I was being made out to be doing) I would not have went to one of the evil large box stores and spent even more money on the same appliance. They delivered it in only a few days vs weeks and was exactly the price that was posted and I didn't even have to talk to anyone of spend lunch break driving to...

Went in about a year ago looking for a high end range, $3500-$4000. Gave them all the details and asked them to look into it and call me. NEVER heard from them. Too lazy to even TRY and make a $3500-$4000 sale? Oh well, went in today to get an igniter for a surface burner of a gas range. had the make and model name AND the burner in hand. After tearing himself away from the computer the guy asks if he can help. Hand him the burner, tell him the make & model name & say I need the igniter (which is attached). "OH! I can't get that without a model NUMBER" he says. "There are ALL KINDS of igniters out there, it would t take HOURS to find the right one". So I say forget it and leave. Go Home, go on line to Appliance Pros, enter the MAKE AND MODEL NAME and in FIVE MINUTES have my part ordered. I WILL NEVER EVER GO BACK TO SHAUL'S FOR ANYTHING. CUSTOMER SERVICE IS HORRIBLE. Don't know how they stay...