Hobby Lobby — Attraction in Town of Webster

Went to the local Webster Hobby Lobby last week to purchase sprinkles for my daughters birthday cupcakes that I couldn't find anywhere else. The sprinkles were $4.99. When I got to the counter to pay I waited in line (bc why have more than one register open? - always a problem!) and my cell phone (Verizon provider/brand new iPhone) was getting zero internet service and I couldn't pull up a 40% off coupon. The cashier had zero empathy about helping me with the coupon situation (overly tanned older woman who's worked there forever - apparently nicknamed by others the "Coupon Nazi") and told me to go in the parking lot, get service, and come back in. I'm sorry, but that coupon is on your website - not some special coupon mailed to me or clipped from the paper - the whole world can access it. She's popped those same 5 digits into her register I'm sure dozens of times for that coupon. Got outside, get coupon, go back in and have to stand in a line 5 customers deep AGAIN like I hadn't just done it! Had I not needed that specific sprinkle for my daughters cake, I would have been GONE to another store! For being a "christian" business, that was probably one of the rudest, most unchristian-like experiences I have dealt with for a $1.99 savings ever. Also, being everyone I told the story to knew exactly who this woman was and even had nicknamed her the "coupon Nazi" she clearly gives a lot of customers a hard time. Not cool Hobby Lobby! That is not how you show you value your customers or provide excellent...

Looking for wedding invitations. Cant find them. Finally see someone who works there, my dad asks for invitations. She told us they were over a couple rows, brought us to them. Nope, wrong invitations. So I walk from one end of the store to another and I cant find anyone until I go up front. I see a lady putting together a shelf. So I go up and day "excuse me". She doesnt acknowledge me until I put my phone down and show her the picture of the invitations and ask where they are. She answers me back as if I'm bother her gets irritated and says "ugh I dont even know what are those invitations for a party a wedding what?!" I answered her questions and went over there. Still cant find it because all she told me was it back by the flower. So I see another lady and I ask her where the wedding stuff is, she just points and says nothing. Here is the thing 1) first lady should have asked what kind of invitations we were looking fo . 2)why is this place poorly staffed? 3) do not ever make a customer feel like they are bothering you 4) dont just point use your word . All in all I will not be doing back this...

I had never been to Hobby Lobby before despite it being extremely close and convenient. Not for any particular reason besides I didn't really have anything I specifically needed there and wasn't super familiar with what they sold. And I have to say I was blown away. I work in Retail Operations and as we all know customer service, product availability and presentation especially in bigger stores such as Hobby Lobby have gone down the drain the last few years. That was 100% not the case, I saw at least 4 store employees out on the floor of the store 2 of which were happy to answer questions for me. Everyone was extremely friendly, the cashier actually had a conversation with me. I couldn't be happier with my experience there anr will be...