Sky Zone Trampoline Park — Attraction in Trumbull

We have been regulars since they established themselves. Before the additions and renovations I don't feel the place was well managed and was just another trampoline park. The workers at certain stations , particularly the then close to 30 year old character with the dreadlocks , would turn his back on the kids and during the intense action kids would get hurt. One night he had his back turned on the Dodgeball game because he was more interested in talking to the teenage girls and as a consequence my daughter was drilled in the face by a 45 MPH fastball from a 16 year old punk from five feet away. I will never forget how she ran up to me with tears in her eyes because she couldn't understand why someone would be so mean and unfair. But after confronting the worker I blamed myself for being down on the floor with the other parents. That's in the past. They've made such tremendous improvements since. Although David the new manager might look as if he just walked off of the set of a Broadway musical, he's a highly effective manager and great leader. I feel much more comfortable and safe now with that heartthrob in charge because he's in complete control of his team. They always greet you with a smile at the door , and process your order in swift fashion no matter how long the lines are on Fridays and Saturday nights for the two hour jump specials. Again it's better organized now under the new regime and the cameras give you that added security I am not in love with the addition of the video game section or the new seating area for the parents. They pulled out those comfortable leather couches from a few years back perhaps to make room for gaming and vending machines . But they still have the big screen televisions and you can get great service on your phone inside the establishment Bottom line is we are all there for our kids enjoyment so if they gave me a milk crate to sit on for two hours while my child had fun it would be well worth the 22 $ I do miss the pizza they'd serve at the concession stand the they'd have delivered from Vazzy's I believe and would sell for a 1 $ per slice at 9:30 . The pizza the hard working kids make isn't the same but you can't have it all. I also miss how they'd give out free ice cream to the kids at 9:15. Overall a much more pleasant experience than the competitors like Jump Off. They play the same soundtrack but it's much more appropriate for the setting than a DJ playing rap music Overall an A + run establishment. One last item on my docket. They no longer turn you away after you've driven 20 minutes because the place is closed for a party. They have that under wraps now it seems with the...

Horrible customer service experience. I went with a large party with a 90 minutes pass. They closed at 6:00 PM yet the announcement for closing was called at 5:58 PM. My son, who was already in line for the swing, left the line and I asked a nearby employee if he could take a quick swing. After seemingly glancing over at the employee operating the swing, he said no, you have to leave. I obliged, and stopped at the front desk to share my experience about the closing announcement being called early. Yes, it's only two minutes, but that is enough for the next and only child in line to make one swing. Upon my sharing of this experience at the front desk, an incredibly rude employee simply shrugged her shoulders. When I said it is really bad customer service to just shrug your shoulders to a customer, she decided to elaborate and say the clock at the desk stated 6:00 PM when the announcement was called. I said ok if you don't want to do anything for me, then at least take it as a future advice to make sure the clocks match. A different employee next to the one I had a horrible experience with said sure, we can do that. The rude employee however, continued to shrug her shoulders. I asked for a manager, and the rude employee stated they are the managers. I asked the name of the rude employee, and she stated she does not have to provide that information. I responded, what am I going to do, write a review at most? And was met with the response "that is my personal information which I do not have to provide". I am all for businesses protecting their employees, though I am certain that this employee is in severe need of customer service training. On the job description portion of Trumbull Rockin' Jump's website, they state they are not "lazy, complacent". They also state they "want to provide the ultimate customer experience". I hope to hear from a manager or the franchise owner regarding...

Ended up being $500 with 3 extra siblings jumping for basic package. Much smaller venue than I expected, totally over crowded, and over booked. The party person wasn’t very friendly or attentive to the kids needing juice, more pizza, or napkins. The whole thing felt very rushed to get the next party in. The parking was terrible everyone was late just trying to find somewhere to park. Overall, save your money and spend it at a larger venue where they will see more play time.

Update my child now has hand foot and mouth disease from this place , unbelievable.

In response to the business response: the manager asked me about my experience I said it wasn’t great which was responded with sorry to hear that as she charged my card another 75 plus tax on top of the 379, so excuse me as I say almost 500 as it was over 450. It was overcrowded being the kids waited for play time as well as would go to flip and have another kid jump on their trampoline. We didn’t get a full hour of rime because there was no parking and every guest was late. If it was crowded why was there no parking? We are talking over 15minutes for everyone and each guest complained about it. We now have two sick kids from the party and counting. Thanks for the response though!...