The Edge Fitness Clubs — Local services in Trumbull

Customer service is the Trumbull gym is very poor. They are more interested in chit chatting with each other and selling memberships than servicing their existing customers. I didn't know I needed to bring my daughters passport to bring a her as a guest. She is almost 16 so she doesn't have id but they would be happy to sell her a membership. Even if she was 16 doesnt mean she would have a license? Duh???She is a high school athlete that doesn't need a gym membership but that was the only way she was going to get in as that's all they care about. We have been to the Shelton gym multiple times and no problem to bring a guest in. Me and my older daughter who both had memberships that I pay for talked my younger daughter into coming with us which frankly was a miracle. The manager in Trumbull could care less that I drove 30 minutes round trip to get to his gym so that me and my daughters could go to yoga together. Not only did he ruin a fun family morning that I rarely get with my daughters but he wasted my time and all he did was back up his employee by quoting their policy. Truth is we could have just walked in and they never monitor the front door as they are too busy selling memberships and chit chatting but I was trailing my daughters as i had to get my yoga mat out of the trunk. It's obvious the caliber of the employees is low and the # one goal is revenue and selling memberships and personal training. Low payroll, lots of memberships and personal training equals poor customer service. I have paid for multiple memberships for many years and will likely cancel all my memberships and go somewhere else as my number one Pet peeve is poor service. Good luck sueing me over $40 bucks a month. If you are going to have this kind of policy apply it consistently and make exceptions when it's obvious you are going to really upset a customer. I actually offered to sign any waiver he wanted and he still said no. And I get no workout. It's a shame u have such a nice facility and don't know how to treat customers. Note to management I am going to post this on every social media site possible. Teach your employees how to pay attention to customers. I know that's a foreign concept to you but maybe if you hired a manger based on their brain power vs the size of their muscles or how much revenue they create, you...

I have been a member of the trumbull edge since it opened. When it first opened I went like 2 times in the first three months it was open. Then when I found out about the training program I started to go more regularly. Now I've had 5 trainers since I started training about three years ago. Your probably thinking either I'm a bad person trainers don't want me, or they are all bad trainers I keep leaving. Your wrong on both accounts. I stayed with my first trainer until she left the club to accept another job offer, second one left in the military, third one took a higher position in the club and left training, the fourth one moved out of state, and then I met Rob Kaminski. When Rob first started at the club, I didn't know him and was scared to start training with him. That was a big mistake. I waisted at least 3 months with a former trainer that moved and that's the biggest regret i have with the gym. When I first met Rob I was scared he would be like the rest of them. But he wasn't. With his skills and experience in nutrition, and diet, he has helped me understand why what I eat is good or bad for me. Previous trainers would just say what to eat and said it's good for you and that's it. Rob explains why certain foods are better than others and how they effect your body. Also, Rob has educated me on how different exercises work different parts of the body. He pushes me beyond what I thought my limits are in means of weight, but has really made me realize, it does not matter the weight amount, what matters is the form. Form is most important and must be mastered before increasing weight. Previous trainer before Rob, would start me on really high weight and tell me ill get better form the higher the weight. He also left me 4 workouts. And we did the same 4 workouts all the time, never changed workouts just added more weight. That got OLD QUICKLY.With Rob, we NEVER repeat the exact same workout. Rob is not only an amazing trainer, does awesome with his body building, but is also an awesome friend to help myself along with anyone else that he sees needs help better themselves. Rob is the best trainer I've...

Been a member on and off since around 2008. Great value over. I left Connecticut at one point and dealing with ABC financial (company that is contracted out to deal with the financial part of your membership) was a nightmare. They where telling me facts about the contract that where not actually in the contract and requesting things like mail showing my new address as proof that I moved out of CT. Main problem was I was in training on a military base with mail restrictions and in the Middle East the 2 times I tried to cancel and they weren’t at all helpful when I told them that wasn’t really an option and there was nothing in the contract that I saw about this. Terrible company to deal with but was able to cancel the membership after about a year of trying to navigate ABCs cancellation policy.

Overall gym is one of the best values in CT. Been to every location in Connecticut. Few pros/ cons:

1. They get busy at times and some locations get unbearably packed even before work but the google tool is pretty accurate in seeing what location is empty at what times so it’s easy to plan around that.

2)They where 24 hours for a while at some locations so that was convenient. I believe they’ll bring that back when the pandemic is over but I haven’t heard anything official.

3)The staff is friendly and always super helpful and honestly never had a negative experience outside the whole ABC financial situation. Went to school with a lot of current and former employees and I could genuinely say they hire people with good integrity and values. I’d definitely recommended but just be ready for some lies and difficulty when/if you ever need to cancel. The process is again done through ABC financial so I don’t want to make it seem like the edge is the problem but ABC does have a 1.1 stare rating and the edge chooses to contact that responsibility to them. Just be aware of that beforehand.

4. The cardio Cinema is absolutely amazing. That alone is worth the already low monthly price.

Hope this review helps y’all make an informed decision from a long...