Baker's Home Furnishings — Attraction in Tucson

We special ordered a Massuad couch and two matching swivel chairs on May 10 as displayed on the floor. We were given a 12-14 week lead time and paid $4600 upfront (50% of the order). The order arrived at 14 weeks.

We live 290 miles from Tucson, therefore rented a U-Haul, as they do not deliver or ship direct to our city. Upon inspecting our furniture we noticed that both chairs had split piping in several locations. We made the store owner aware. He reviewed the floor samples and agreed they were not consistent. He offered a minimal discount and said that was the best he could, then left because he “Had more important things to deal with,” as communicated to us by Dan his operations manager. Worse, we were told we had to pay in cash!

We reluctantly took the chairs as we had already paid 50% and we were not given the option to take the couch only. I called the salesman on his cell, as he was not working that day. He suggested we contact Massuad and work with them to repair. He provided us the customer service rep at Massuad, and committed to help see the repair through. We got the chairs home, contacted the sales rep again for help and said he was told by Mr Baker he could no longer help us with the repair. I immediately asked in writing to simply return them back to Tucson (600 miles round trip) for a refund, but was told NO.

Today the chairs are under repair and have been for 4 weeks. The chairs are defective and Bakers did not stand behind, nor warrant their product. More importantly Bakers did not provide the customer service I expected of a high end furniture store.

Word of caution. Bakers offers a nominal discount if you pay by cash or check. We made this mistake, therefore losing our opportunity to appeal via our...

After much searching we found a dining table to our liking at Baker's. Baker's features a line of gorgeous somewhat unique furniture made by a talented furniture maker from the Sonoran area. High quality workmanship and finishing on all the pieces. You may find similar pieces in other stores but not to this caliber. We wanted a different color stain for the table and this request was achieved with tremendous help, diligence and follow-up by our salesperson, Paul Attarian. Paul has many years of experience in the furniture sales business which makes him the consummate salesman. His approach is not high pressure at all but you are shown all your options etc. and are made well informed so you can feel comfortable with your choice of furniture. Paul also is a great communicator and kept us well informed as our choice fell in the realm of semi-custom and successfully was able to work with the furniture maker to get us comfortable with what we wanted. A real advocate for us! We couldn't be more pleased with Paul's performance and the furniture Baker's has to offer. Hopefully we will be...

We spent $14,000 on two coaches two chairs May 2021. We bought the insurance plan. I called for service in May 26 my chair was not closing completely. Crew came out inspected the chairs and said the legs were too short dragging on our carpet. They submitted their report to their boss Dan. We waited 5 weeks for a response from management nothing! No call no anything. I called Dan he told me it slipped his mine said he was sorry and would get back to me. Here we are two months later still no communication! Not acceptable! We had trouble when we ordered our furniture with poor communication nothing has changed. Covid is over can't use that as an excuse anymore. Poor business practice! Don't buy the warranty package waste of $$$. I will be seeking a return on our warranty package and will not let this...