Plunkett's Office Products — Attraction in Tucson

Few years ago, I wrote a review about poor service at the postal service. It happened again yesterday. Plunkett's had a new policy that any customers who paid online shipping labels couldn't drop off their packages if there was a customer at the counter, customers had to wait for the next available. I told the employee I had paid for shipping labels and there was no reason for me to wait. The employee demanded that I wait until she finished helping the customer. I told the employee "there was no reason to wait, and you should take my boxes, if not, I called the post office". The employee said to me "go ahead, call the post office". Then she called the manager. I let the manager know that I paid for the shipping label online. There was no reason for me to standing around and wait for the service. The manager told me that I had to wait for the next available, although I had paid. Also, she said this was a policy, and it started on May 1st. I told the manager that as a policy, Plunkett should have the note at the postal service to let customers who paid for labels online know that could help customers go to the main post office to drop off packages without waiting instead of going to Plunkett. The manager told me that they there was no side. I asked the manager, "how could the customers know if there is no side?". Customers could not read your company's mind and knew the new policy about waiting at the postal service. The manager kept telling me no side, and I had to wait for the service. It was ridiculous that customers had to know their policy without a side. I carried my heavy boxes back to my car. On the way to the front door, an elderly bumped into me, and three heavy boxes almost slipped out of my hands although an elderly did not do it on purpose. Customers who paid for online shipping labels should go to the main Post Office to drop off your packages instead of Plunkett if you don't want to waste your time hanging around and waiting for their services.

Poorly service at Postal. I brought two packages to Plunkett and asked a teller who was working at Postal service if I could gave her my two boxes. Also, I let a teller knew that I had pay for shipping labels online. A teller told me that I had to wait until my turn. I asked a teller why I had to wait? although I had pay online, she didn't explain to me. I stood online and hold two boxes and didn't know when would be available service. This was not professional. Then I asked a manager about policy at a Postal. She told me that I didn't need to stand online. All I needed to do was hand my packages to a teller. At that time, there was a co-worker heard our conversation, that co- worker told me that I had to stand online although I had pay for shipping labels. I asked a co- worker was that a policy?, and she answered me it was Post Office policy. This was a big surprise. My company has business with a Post Office for many years, and I brought packages to Post Office every week without waiting. Today, I stopped at Plunkett postal and what was happened....! . This Postal is inconvenience for customers. Small, one teller only and no way for customers drop off their packages had pay . Also, they make customers wait too long online because only one teller services. Sometimes, I wanted to get more shipping boxes for my company, but I couldn't get because customers stood right next to a table where Plunkett sets up shipping boxes. Plunkett should has better services at I concern and don't ever make customer wait to long at Postal service. If not, they should not...

I have been really disappointed by the experiences I have had the last two times I have been in this store. The first was the interaction was a couple of weeks ago that I had with an older employee who seemed to really not want to be there. Not only was she extremely cold towards me while checking me out, she was rude towards other customers as well saying things like “Well, why would I know that?”. It was off putting to say the least, but I get it, sometimes people have off days. The second experience today put a an even worse taste in my mouth. I went in to return an ornament that I had accidentally bought a duplicate of. I was ANGRILY confronted by o their older woman that they did not do returns on Hallmark ornaments. She snapped at me like how DARE I not know the policy, and that I was just inconveniencing her merely by that conversation. I was honestly baffled by the hostility. Thankfully one of her younger co-workers was at the counter as well l, and spoke up that I could exchange the ornament for another of equal value- Something that the other cashier seemed to not want to bother explaining while I stood there baffled at her attitude. I understand people can be jerks about things like returns and store policies,I worked retail for a long time, even through the pandemic, so I try to be as calm and approachable about stuff like that with workers as I can. I did not know the policy- it’s probably written on the bottom of the receipt, and I’m visually impaired and didn’t see it- Having it posted in the store with larger print would be more helpful though- and sometimes that just happens in retail. The situation of loosing out on a return is my fault, I should have double checked before I bought the same ornament again, that’s on me. But, I honestly didn’t know the return policy, and would have been less frustrated with the interaction that I had if I had been treated with respect. and the whole of the policy including the exchange information had been explained in a kind and calm manor. I don’t mind that I had to settle for an exchange, I was probably going to get another ornament later in the season anyway- Or I could have taken the original I had bought and resold it later on- It wasn’t a big deal. What is a big deal is the cashier not pumping the breaks for just a moment to have a conversation with me about it. After getting clarification from the younger associate, I did calmly let the first cashier know how she had been comping across as confrontational, and she seemed shocked that her actions had been perceived that way.

Overall, it’s just disappointing. My husband and I try really hard to support local where we can, even if it’s a franchise like Plunketts. Generations of my family have shopped here for years, and this store is a staple in Tucson. Up until these past couple of interactions, we have had no issues with the store, and the younger millennial associates around our age have been great and super friendly- but it seems that some of the older associates are disenchanted with their jobs and are taking it out on customers. I want to continue to shop here and support a long standing local business, but it’s hard to justify that when met with hostility for...

AVOID AT ALL COST IN ANYWAY POSSIBLE

I have been a loyal customer of your stores for the past 5 years, I have time and again received greatservice at other Hallmark stores with USPS sub stations. which is one of the main reasons I stopped at your store. But to my surprise, on thedate of 23rd April 2019, I was at the receiving end of some very poor service at your store.On the said date, I brought in packages for shipment. All labeled were prepaid and ready to go. I thought I would drop my packages of and that was it. Our business sent a tub of 35 packages that Hallmark deemed unshipable 6 days later after drop off. . Our business is a ecommerce store that sells electronic cigarrettes and is a family owned business that has been operating in Tucson AZ for over 10 years. They took our packages out of the mail because they said we needed certifications to ship these items. (Which is not true at all) We discovered this 6 day later after the packages were dropped off. We spent the entire day trying to located these pacakges becuase Hallmark could not tell us were they were. After contacting consumer affairs and the post master we were able to locate our packages. Now we have 25-30 customer upset because their packages have not been delivered. They had no supporting reason legally to do this. I would recommend your employess get training and educated with the mailing requirements of the postal service and not make up your own rules. We have spent hours replying to our customers explaining this mess. We also lost money for customers asking for refunds for product not recieved. Anyway. this was a brutal mess and one of the worst experiences I have had as a business owner . I would stay away if your own a business . The bottom line is that they do not want your prepaid pacakges dropped off there. This is because they do not make money on prepaid labels. In effort to make this point...