My husband and I were looking for furniture to fit our large (numbers and size) family and we had heard about Bassett, so decided to give it a try. Wow! Angie, our delightfully talented salesperson, was such a help. She spent hours (literally) helping us through the process of choosing our new furniture designed to fit us. There is a wait to receive the furniture because it is put together specifically for your needs, but it was worth it. The men who delivered it to our house took such care setting it up, offering to move other furniture out and Angie came to our home with them to make sure it was what we wanted. Can't say enough about that kind of customer service. We love the furniture and would recommend Bassett to anyone serious about getting...
Read moreReally poor customer service. Bought 2 rocking chairs and the springs broke in both chairs. They were supposed to repair 4 years ago and never followed up or repaired. I finally went into the store and they told me they would pay for the repair and order the parts. I called 2 weeks later and their story changed. The parts were not ordered and now they want me to pay over $200 to repair the chairs. They do not stand by their word or product. I would advise anyone NEVER to buy from this store. Their response is another red flag and reason never to buy from them. They are basically calling me a liar. The parts were only $87 dollars but I have to install them. They wanted over $200 to install + parts. They did not try to make...
Read moreI was in the market for a new sofa. I stumbled upon Bassett. I was having trouble making a decision. Mark and Cindy offered to come to my home to help me figure out what I wanted. So friendly and their design service is phenomenal. My living room looks like something out of Elle decor magazine! I have referred everyone that comes in to my home! Not only is it gorgeous, it is so comfortable! I am so glad that they came out. I was only looking for a sofa and a chair and I left with a sectional that is soo comfortable! 10/10 recommend you...
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