Sleep Number — Hotel in Tulsa

Make sure you want it. Several family members have sleep numbers and love them, so my wife and I bought one and tried it out. In the store the staff was courteous, helpful (but not hovering) and knowledgeable. In the store it felt amazing, we were sold. However, at home we tried it out and the first night we woke up sore. We figured we just had the wrong sleep number setting and so tried out different ones. We just could not get comfortable. And so after a month we decided to go with something else.

I figured the return process would be a miserable customer service slog. I WAS VERY WRONG! Our customer service agent was very helpful and understanding. The only issue I had was the price for returning the items is way to much (i paid nearly $1,900 and will only receive a refund of $1,200, we purchased a C2 Queen with integrated base, mattress pad (total protection plan) 1 remote and home delivery). I was not given a complete break down of what was accepted as returnable so these are guesses.$200 was delivery and setup and so i assumed that would not be refunded. However there is a cost to return the item (i am assuming they charged me an additional $200) for that. Honestly, that seems way to high and i feel a little cheated by that, even though i know it was in the original contract. I am fairly confident that I am not allowed to return the Mattress pad ($219) which was a required purchase for the "Total protection" of the mattress. However, i do not need the "Total protection" plan anymore as i no longer have the mattress. So i feel cheated on the amount of the refund. I believe a fairer refund would have been in the $1,550-$1650 range (as i do understand the need to pay people for certain things like pick up and delivery)

So i gave 4 stars not for the product (which i was personally disappointed by, but others i know very much enjoy) but for the Store itself. The staff at the store and the customer service representative were helpful and professional. I would personally recommend that if you are thinking about a sleep number bed, find someone you know who has one, bribe them to let you try it out for a week or so and then make your decision...

service at the store itself was great. Staff was friendly and knowledgeable.

The issue comes from the special order I had made on June 6th, 2020. I still hadn't received it on June 30th and hit up their live chat. It was that way I found out that my order had been cancelled cause they over sold inventory and hadn't updated it for the stores. Still hadn't seen a refund either. Live chat told me that couldn't help me anymore with the issue and directed me to call their phone help line.

I called their phone help line only to get an automated message telling me they're to busy to handle my call and to call back later. Terrible customer service by the company.

edit: I called the number mentioned below and remain seriously unimpressed by their customer service. The first lady I spoke to; was very understanding and kind, but the second left a lot to be desired.

Both told me I needed to call Synchrony to fix my issue, but the first was understanding when I stated that I felt like I shouldn't have to make a third call for help, the second was apparently irritated.

The second lady finally tried to send me receipts to prove that I hadn't been charged, but sent a covid warning the first time, and seemed irritated when I asked why she sent that, "There's an attachment." (spoiler)there wasn't(/spoiler). Then she sent a second one with a generic line about the Item being out of stock. She seemed irritated when I said that this was a generic statement and didn't fix my issue as there was no order number in it. So, she finally sent a receipt. It had a zero charge for a no item anywhere on the receipt. What was I being charged nothing for? Again, she seemed irritated by my dissatisfaction. At that point, I gave up.

Do not ever special order anything from this company at one of their stores. Obviously, their inventory is a mess and their customer...

It has been over 30 years since my back operation. Which left me with drop foot n a limp. Into the 3rd year afterwards I found myself unable to dress myself as I lay on the floor try iij ng to get my shoes on. We had been to the store for my friends neck issue for one of their pillows. I hadn't wanted to go into debt then for the bed but at her suggestion we go back n I re-think it. So here it is 21 years later, I even got a queen size for my 5th wheel. It took 2 weeks n I was able to get up and dress n go on with life. I managed to get other one for guest room too. Went for the king pillow top n of course their 90 day free trial was what pushed me to try it. And just so u know when u move it's too simple to pack up n set up at the next home. To me it was a game changer n that two week period. Cause this is a life back issue that won't change. So yea, it's one of two things I've purchased that I believe I will have forever for quality of life. Still no pain killers, just occasional aspirin for muscle pain when I pushed those muscles to do more than they...