Staples — Attraction in Turlock

To end a long, full day of shopping for an office chair, I ended up at Staples in Turlock, which I’m sure enjoys its status as the only office supplies-dedicated box store in town, but does lie in between a Target and a Walmart which offer strict competition in certain categories but chairs aren’t really one of those areas of competition. I’ve been to this Staples before, and I love that employees there will often ask if you need help and then leave you alone for the rest of your visit once you decline assistance. Today, however, I was in need of assistance and the customer service desk directed me to a young man named Matt. Matt may only be 22, and that may explain why there’s still a twinkle in his eye and a dedication to serving the customer that is rare in the current landscape of entry-level employment. He truly is a credit to his generation, his field of employment, and more importantly his customer service team at this here store. A team which includes one particular young lady, who I saw performing an assortment of duties throughout the store to exemplary effect, but failed to look me anywhere near my face while I had asked for help, but she did point me to Matt, and for that her service was 10/10. I believe Matt will have a long future in sales, not just customer service, because he has the instincts and charisma of a seasoned professional who has perfected his craft. He was genuine, warm, and conversational and the only reason I walked out of that store with a chair and a chair mat this afternoon. He also helped me carry these...

Called before going to store question cost of what I needed. Manager of copy department store helped me, same girl on phone. (let me point out I also asked about mailing she didn't understand my question, I repeated myself to be asked again, I said in lames term.) hanging up. When I arrived only one copy machine working customer stated she was going to take a while. I went to counter and same girl helped me, now she changed prices I said you stated 11 cents do it myself 16 cents if they helped. Now saying 12cents and 20 cents, I replied why what's the change up taxes 11 cents went to 12cents and 16 to 20??? 16 cents has 4 cents tax I was dumbfounded. We go she's going to do a invoice and Now adds charge for a paper that's staple.. I said just make copy as is. I remarked what a joke. She then refused to service me. I was mistreating her. I asked for manager .. She said she was. I then became pissed. No I want some one another manager. She knew exactly what she was doing, playing polite employee. I straight said oh you're acting for boss. I know what your doing I've been there and why couldn't they just make 6 copies avoiding all this, they were just talking gossip I had to wait when I walked up. Boss excusing the talk. I told the manager I seen it I heard them while waiting... POOR VERY BAD SERVICE NOW I HAVE TO GO TOMORROW AFTER 3PM FOR 6 COPIES .. Can you believe that and it was approx....

Printing staff is so rude. The only one who is nice is Paul, he’s the best! But anytime it’s someone else they treat me like I’m an annoyance and don’t want to help me. I come here every once in a while to print papers for work, and I don’t like using the self use printers because it always leaves a weird line at the top of my papers, and the color is always off. Several times they’ve told me I have to print there, so I do, and then it comes out bad and they have to reprint it at the counter. To skip this issue, I usually just go straight to the counter. And they print it for me with no further issues. Today, a staff member told me I’d have to wait 20 minutes for a single page since I didn’t want to use the self use printers. I’ve never had so many issues at one place, it actually makes me so sad. Office Depot and other places don’t treat me like this, and it’s so frustrating to be treated this way constantly. They have lost a...