IHOP — Restaurant in Turlock

I placed a to go order in person I ordered 2 combos and 2 kids combos one breakfast and the other I wanted the Mac and cheese and fries. The lady told me my total and I paid and waiting for my food I processed to leave and when getting to the car i decided to check the food because things are often missing and sure enough my kids meal was missing. I went back in and she expressed to me that I wasn’t charged for the Mac and cheese kids meal which frustrated me a little but I said okay well can I order it please. She took the order I told her AGAIN that I wanted the Mac and cheese kids meal with fries and rang it up with an applesauce I told one more time I did not want the applesauce. She said one second let me get somebody else that can help. She comes back and said it would be the same price to switch to fries I said okay that’s fine and paid get the food and I still get the applesauce!! At this point I feel like somebody is playing with me how can you make this mistake this many times??? I’m so confused. That’s when Kim came to try to help but was completely rude and was asking me so you didn’t want the silver 5 kids meal? Which was never brought up! I said no I got that already I didn’t want the applesauce I wanted fries and I said I told the lady 3 times now. She said well we can the side of fries for you and then I asked when because I placed this simple order at 8:57 and it was now 9:35 by the time the fries came out it was 9:44. All that waiting and all the food we ordered was cold and couldn’t be enjoyed I’m so upset with the customer service skills that they have and my experience there. As a manager in a food industry we have a making it right policy we listen apologize make it right not argue...

I am editing my last comment. I am so disappointed it a restaurant that used to be my favorite. Why offer curbside when your server says 'we are to busy, I can't take it out now" Why is my money different than a table sitting inside? We bought and paid for our food, it just needs to be delivered. It totally defeats the purpose of curbside when the person has to get out of their car to let you know they are there. And before you think, "lazy" we are handicapped and choose your restaurant because the online ordering gives curbside as a choice. If you no longer HONOR what your online ordering offers then prepare to lose customers. If your staff cannot handle the business, as handicapped customers, we do not have a choice but to find a different restaurant. We have always appreciated the curbside service, always tipping the server. Tonight since we were to pick up our meals at 6:55 pm, and I had to call at 7:15 pm to hear they were to busy to serve the ordered meal, I guess I will have cold eggs, and waffles, Thank goodness for microwaves. Again, I am so disappointed in your restaurant. So now besides not getting what you order, you just do not get your food the way it was offered. I have not even seen my food, my husband, who is also handicapped just got home at 7:40 pm. I do not know if they put everything in the bag, but if history is an indication of future behavior, I am sure we will be...

I have eaten here 3 times before my last experience. but this last time was just awful! The hostess was very nice, but the waitress was the worst server ive ever had anywhere. We had our drinks, and were looking thru the menu, and our waitress FINALLY came to take our order, as we started to give it to her, she briskly turned and walked away, and seated a couple as we sat there kinda insulted. She then seated them, took their order, (never came back to us). Well we heard her 'give us over' to another server a while later. The 'new' server came to us later and said she was our waitress and she would take our order in a minute, and she nor anyone ever came back! They were all just standing around and there we sat. We got up and left and no one tried to find out why.. they were not busy, and now i know why, zero respect for good customers!! My family and i will NEVER return here! The only pleasant thing about going there was the hostess, and the birds singing outside in the...