The Home Depot
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The poor customer review scores on here make total sense. I only stopped at this Home Depot because it was close to a Target where I ordered something online for pickup. All I needed were copies of keys for my new apartment and screws to hang curtains. I find the screws aisle and the first employee I see, before I even open my mouth, tells me they don't work in that department. OK thanks. She did offer to find someone after a minute or so of me struggling to find what I was looking for, but she couldn't find anyone after several minutes. So I get my keys copied from the machine by the entrance. I made 2 copies of the same key -- ALL were brass and $2.98. I went through self checkout and all 1 of the brass keys rang up at $3.98. The self checkout attendant called over the manager and she examined the keys and told me that the barcode on one is different, makes sense. It said it was a painted key, when it was clearly brass. I thought at this point she would override the charge but she insisted there was nothing she could do it was obviously correct (as if machines and the people who replenish the key supply of said machine can't make a mistake)? I gently pushed back saying that doesn't make sense, they're clearly the same key but she was not budging so I went ahead and purchased the keys, but needed her to void a few since she had rescanned them to see what the issue was. She was so condescending when it came to removing the extra keys and acted like I created this massive inconvenience (trust me, ma'am, I didn't ask for this). She proceeded to shout to everyone in the self checkout area how this is her last day for 2 weeks as she's getting on a plane tomorrow and going on vacation. So clearly she was checked out and I was caught in the crossfire of her bad attitude. I know we're only talking $1.00 here, but it's the principle of the thing. Good news is I took it to another Home Depot and they saw it was clearly an error and they rectified the situation. Including a picture of the keys below for reference.
Liz DavisLiz Davis
00
DO NOT ORDER anything for pick up at this store! I have never seen such incompetence in all the years I have shopped at HD stores. Placed an order online supposed to be delivered 30th of the Month. Made numerous calls and after being placed on hold for over an hour: THEY DONT KNOW. Called customer service they confirmed order was delivered on 23rd. Called store back. THEY DONT KNOW. Come in person and speak with manager Chanene: SHE DON'T KNOW. She calls person who signed for delivery and promises to find next day: NEVER CALLS. I went to another HD asking for help, they shared a screenshot confirming item was delivered and placed in location. Go back to store to speak with manager: NOT AVAILABLE. Asked associate if they found my product: SHE DONT KNOW. She starts process to REORDER product because at this point NOBODY KNOWS. I stopped her and begged her to look in location SD035 and showed her the screenshot. She agrees and comes back with product. IT WAS THERE ALL THE TIME! or someone "misplaced" it and put it back...will never know.
Ray R.Ray R.
00
Nearby Attractions Of The Home Depot
Target
Union Crescent Plaza
Imagine That!!!
PetSmart
Planet Fitness
South Mountain Healthcare and Rehabilitation Center
SOMA Skin & Laser
Millburn Gateway Center
Eugene M Brennan Tree Service LLC
Revel Yoga Studio

Target
4.0
(851)Click for details

Union Crescent Plaza
4.3
(768)Click for details

Imagine That!!!
4.3
(525)Click for details

PetSmart
4.3
(254)Click for details
Nearby Restaurants Of The Home Depot
Burnet B.B.Q. 1
Manny's Texas Wieners
Sashey’s Kitchen
Pickett's Village Bar
Neguess Creole Restaurant & Catering
Cool Runnings Cuisine
Liberty Tavern
Millburn Pizza
Breakin' Bread Bakery
Five Guys

Burnet B.B.Q. 1
4.3
(570)Click for details

Manny's Texas Wieners
4.3
(676)Click for details

Sashey’s Kitchen
4.3
(197)Click for details

Pickett's Village Bar
4.4
(182)Click for details
Basic Info
Address
2445 Springfield Ave, Vauxhall, NJ 07088
Map
Phone
(908) 686-9804
Call
Website
homedepot.com
Visit
Reviews
Overview
4.2
(1.4K reviews)$
Ratings & Description
attractions: Target, Union Crescent Plaza, Imagine That!!!, PetSmart, Planet Fitness, South Mountain Healthcare and Rehabilitation Center, SOMA Skin & Laser, Millburn Gateway Center, Eugene M Brennan Tree Service LLC, Revel Yoga Studio, restaurants: Burnet B.B.Q. 1, Manny's Texas Wieners, Sashey’s Kitchen, Pickett's Village Bar, Neguess Creole Restaurant & Catering, Cool Runnings Cuisine, Liberty Tavern, Millburn Pizza, Breakin' Bread Bakery, Five Guys
