Bridals by Sandra — Attraction in Upper Nazareth Township

My first experience at Sandra’s when I bought my gown was amazing.Kristin was my consultant, and she was wonderful.She helped us pick out 3 possible styles for a bridesmaid dress and the color.We talked to her about making all of the dresses tea length.When I made an appt a few months later for my bridesmaids, I requested to have Kristin as our consultant again (and was told that she would be). When I arrived to my appt with my bridesmaids, we waited almost 45 minutes. Another consultant finally told us she would be working with us. When I told her that we were supposed to be working with Kristin, she brushed me off and said Kristin wasn’t there.The consultant was not helpful at all while my bridesmaids tried on the dresses and acted like she would much rather be anywhere else. At the end of the appt, I asked how it would work with the individual bridesmaid fittings, and she told us that they could all come individually once the dresses were in. I confirmed with her that I wanted the dresses to be tea length. She said that was fine.The manager did apologize for not being able to work with Kristin and explained the situation, which I understood.When the dresses came in, I went with one of my bridesmaids (my sister) to her first fitting.I told the seamstress I wanted it to be tea length and we agreed on it being slightly below the knee. I asked if this info would be provided for the other bridesmaids during their fittings, and the seamstress said that it would be and that it was in the records.When one of my bridesmaids returned for her final fitting, she called me and said the dress was floor length and they were going to charge her for more alterations. I believe I spoke to the manager - I told her that we told the consultants many times that we wanted all dresses to be tea length.She told me she would find out what was happening and call me back. I never received a call back. However, my bridesmaid was not charged and my other bridesmaid was called to make another appointment for her to be measured for tea length. When my other bridesmaid came again to be measured, they were very confused as to why she was there. They actually gave her my bridal gown to try on first! After she explained again that she was a bridesmaid and needed to have another fitting for tea length, they gave her a bridesmaid dress (but not the right one!). When she realized it didn’t fit right, she looked at the tag, and it was my sister’s bridesmaid dress. When my other bridesmaid returned for her final fitting, she waited for almost 2 hours past her appt time. She called me, and I called the salon and was told she was being taken care of and was hung up on. My mom then called the salon and asked to speak to the manager. She was told that the alterations weren’t quite finished, and the seamstress’s husband was running the dress over to the salon. The salon did refund her for all of her costs, which I did appreciate, but it doesn’t quite make up for the lack of respect for her time and all the stress caused. I was told my sister and I had one seamstress, but my other 2 bridesmaids had 2 different seamstresses, which seemed to be the reason for all the breakdowns in communication.The gowns all ended up being different lengths (see picture). One of the dresses was very noticeably shorter than the other 2.When my mom went to pick up all the bridesmaid gowns, she was told where they were. No one offered to help her, so she had to make several trips to her car on her own.I loved my gown and felt like my seamstress did a great job, EXCEPT that when I went to my final fitting, she said the bustle wasn’t done yet.Unfortunately for me, the bustle was never done.My alterations also cost almost half of the cost of the gown. I wouldn’t discourage women from looking at their bridal gowns, but I would NOT recommend getting alterations done there or getting your bridesmaid gowns there.Sandra’s really needs to improve their data collection and customer service.This was the most stressful part of planning for me, and it really...

I scheduled an appointment with Sandra’s Bridal back in March for my October wedding. I began working with Brianna who helped to customize a dress for me. There were 4 dresses that I liked certain things about each. We worked to put my favorite pieces of each, into one dress. I started with a base dress and asked to incorporate the straps (using another dress as an example), I showed the interior liner of another dress of a champagne rose color that I loved, and I asked that the thread throughout the flowers of the dress be sown with a rose gold color rather than white. Brianna and I were on the same page – until the owner Susan stepped in directly after I said "yes to the dress". It almost felt as, Brianna made a sale and Susan took it off her hands. This immediately bothered me, as I was working with Brianna for 3 hours and suddenly another person was thrown into the mix who knew absolutely nothing about what Brianna and I had just designed. To put it lightly, the communication between these employees was lacking. Throughout the process, I was told I'd be informed of updates coming in about my dress. I had to call numerous times to make sure my dress would come in with enough time for me to get it altered. I also regretfully got my bridesmaids dresses from Sandra’s Bridal in which I also had to call in about, not to mention- they upsized every single maid. This came off as sales tactic as well- to encourage overpriced alterations. Once my dress had finally come in, I scheduled an appointment to come try it on. The minute I got into the dressing room- I took one look at the dress and said “this is not my dress.” Sandra's Bridal had put gems, pearls, sequence, jewels, on a previously plain, flat, white dress! I specifically remember expressing – “I am getting married in a forest, this is a simple setting, I am not a jewel or sequence person.” Not to mention I was thrown in with yet another person to take the heat. Although I kept my cool – I did feel bad as I showed pictures of what the dress was supposed to look like compared to what they had done to it. I asked them to remove every single beading off my dress as this was never asked for and it was done without my permission. The owner tried to say “They wouldn’t of been able to do the rose gold thread without the beading” WELL, that is something that should have been disclosed as If I heard any words such as pearls and sequence, I would have asked for white thread and to scratch my idea. Not to mention, the interior liner of the dress was a yellow peach and not a rose champagne color. I could go on for days- but to summarize – Sandra’s ruined my dress shopping experience. They gave me weeks on end of unnecessary stress as my wedding got closer and closer. They have not done a single thing for the pain and suffering, rather tried to charge me $500 for alterations – I said “if anything I should be getting a discount, no more of my money will be going to your business” and I took my dress elsewhere for alterations and bustling. I am sure I have much more to say but for now- I would NOT RECOMMEND this place of business for anyone getting married as they are unprofessional, non-communicative, unorganized, and do not have the client’s needs, wants, and best interest in mind. Thank you -...

Posting after several months because the interaction we had was very upsetting at the time. I’ll start off by saying I did not purchase my wedding gown here. I went to Silk Bridal in Easton and highly recommend my experience there; however I did look for my bridesmaids’ dresses here because my sister previously used Sandra’s for her wedding gown and bridal party and had beautiful results!

I hate to write a review like this but I just felt so terrible after my bridal party's experience at Sandras. My party ordered a specific style of wrap dress for their bridesmaids' dresses. The dresses arrived and ALL the dresses were absolutely massive on each girl. They needed extensive alterations to the point where the 2/3 dresses were basically unrecognizable from the way they were supposed to look post alterations.

Two of my bridesmaids told me that the in-house seamstresses told them they wished Sandras would stop ordering the specific dress we ordered because they've had issues with it in the past. That would have been nice to know before we ordered it.

I attended one of my bridesmaids final fittings at her request. Despite the seamstress putting a lot of work into it, her dress looked unacceptable and ill-fitted. We appreciate the work the seamstresses do, but there is only so much that can be done if the dress is just too large, which was not our fault to begin with because each of my bridesmaids was measured and told what size to order.

We ended up picking a stock dress from the rack because we were not comfortable going with the final result on the original dress. The owner was kind enough not to charge us for the stock dress. But the money is already spent on the original dress and the alterations, which ran my bridesmaid $350. The original dress only cost $179.

I am very grateful for the comp on the stock dress for my one bridesmaid, but was not happy with the way the interaction was handled. The owner outright ignored me when I tried to explain the situation to her, and it very much felt like she dismissed our experience and she only addressed my bridesmaid during the interaction.

I feel like I let my entire bridal party down by coming to Sandra's, which is so disappointing because I've had an overall positive outlook on them as a business in the past. But we did not feel valued as clients or like our thoughts and concerns were being acknowledged and heard. We felt like WE made the mistake.

Overall I was not satisfied with the way the situation was handled. It could have been avoided entirely if the dress sizes recommended were even close to my party’s correct sizes. We rely on professionals who understand the sizing of different brands to be able to recommend an accurate fit. My other two bridesmaids who weren’t as fortunate to have their dresses replaced weren’t happy. They also had to spend an inordinate amount on alterations on dresses which should have been at least close to the correct size in the first place.

I will not be recommending Sandra’s in the future, which is such a shame. I do appreciate the customer service that was provided by the owner and sales associates, aside from my...