AutoZone Auto Parts — Attraction in Upper Saucon

I'm usually not the one to write negative reviews on any site, however this location is an exception. Being an army vet/serving currently; you get a 10% discount in store. I have gotten the discount MULTIPLE times and yes I have shown my MI. I never had an issue until a new, younger lad made a joke about the Air Force. While the man called over the new store manager, she made a remark about the AF as I was leaving. The previous store manager never disrespected my career and made the customer she was helping priority. Nick has always helped me out especially when I asked questions about fixing my skyline. A while back as well, a younger woman who was very knowledgeable about cars was assisting me, one of her coworkers who's nametag had Karen on it RUDELY interrupted her and exclaimed to me "We aren't allowed to give mechanical advice as we are not techs." In short; Since Jessie has left the Coopersburg store, this store fell short to extreme disrespect. The new store manager, Anita, needs to have a reality check and to...

I called inquiring about belts and exhaust parts for my Subaru. I’m not familiar with cars, but Ken made sure to explain everything to me on the parts I needed and how they made my vehicle run. It’s as if my father was taking his time walking me through everything sharing everything down to price differences. Such a kind man. I forgot to thank him for his service with being a Veteran. So thank you! And thank you for educating me. You’re a kind man and I hope one day someone is as patient and kind with my daughter when she has car problems.

I’d also like to thank William for kindness and for being so helpful in getting a few parts I must’ve forgot to order. He had it to be shipped first thing in the morning and held onto another part so it would be there when I came in. And another thank you to the manager (please don’t be upset, but I forgot your name) for being so fun and kind to my daughter and I. I bet you were a great teacher! Appreciate the discount and hope you all get raises! Great staff you have...

FIRST, DO NOT GO HERE FOR A BATTERY INSTALLMENT!! I understand the women who work at AZ shouldn't be expected to lift a heavy battery into a truck of all things, however I would rather help one than have multiple bolts and nuts stripped because some kid was tightening them instead of loosening them. I was there from 3pm-8:30pm and Ken had to finish the job that the new kid messed up on. The new kids they hired know NOTHING about the SIMPLIST of abilities. Nick and Dan. Hire people who want to be in this field. Not just people to fill your roster. I asked a kid what oil filter my bike took. Good lord, could have had me pull from a hat and said GOOD LUCK. They let go of the people who ACTUALLY know what they're talking about and know. I came in about three weeks ago. Will be changing to a...