Onelife Fitness - VA Beach Blvd Gym — Attraction in Virginia Beach

I really love this gym. The people are great. The problem, seems to be that they obviously don't have support from higher ups to take care of the basic things that need to be taken care of.

It took months for them to fix the bench in the sauna, for instance, and only did so after they were complaints of people being INJURED.

Even now, there are STILL nails and screws sticking out in different places that they don't seem to care about.

Currently they're cleaning the pool, but because today, apparently, can't keep the chemical balance correct, I still will catch an ear infection from their pool if I am not sure to get all the water out.

Going to a chlorine pool would solve this problem, but they don't want to do that, so they want to stick with what they've got, even though they know people are getting sick from it. I just listen to some of the clients talk, the tell you how they've gotten sick from the water

Then there's the hot tub, it literally has A coating of slime they can be felt at the waterline. The water is often cloudy, and the bubbles, actually have slime on them when they form. Of course, do not get me started on the trap near the steps, the inside of it literally has brown funk, The only word I can think of, growing on it, that has been there for over a year that they refused to clean.

And a special section, for the safety issues. The steps going into and out of the hot tub have damaged railings that MOVE and will shift away from you, easily resulting in a mis-step and I have seen multiple people, including myself, fall because the railing slipped out of our grasp.

The floor is EXTREMELY slippery when wet, and they refused to do anything about it, instead just putting out signs so nobody can sue them when they inevitably fall and get injured.

You better be a partial gymnast because you ARE going to slip, and nearly fall because they won't spend the money to get the floor treated to prevent that. This is true of the floors in the men's locker room, and around the pool. I can only assume it's the same the woman's locker room as well. I mean, wife's been what would probably be a hefty sum, the treat the floor to prevent slipping, when you can just put a sign out and then say, "Screw you" when one of your clients inevitably injures themselves.

So expect to fall down somewhere and if you're lucky you won't get hurt.

None of this I blame on the people that work there, I know it's not them it's the people that are getting the money that OBVIOUSLY don't care enough about the customers to do basic sanitation and basic maintenance to protect the health and safety of their clients.

I personally have decided that the only option I have now is to take photographs and send them to the health department and whatever happens next happens next.

Hopefully they'll get some citations that will force them to start taking care of some of this.

The pictures are of the filter I was talking about, and you can see how the railing can be shifted around. Both are like this.

Hopefully somebody will do something about this.

But in closing I do want to say again that the staff is incredible, they just don't have a lot of work with...

[If you are someone who is considering this line of gyms you will find better from places like Anytime Fitness, Planet Fitness, or even the rec centers in Virginia Beach]

I had been charged for personal training for a duration of five months that I had cancelled in April of this year because of a personal training manager over at Princess Anne that wasn't doing his job properly according to Brock Berlener (fitness director at this location).

I emailed Brock about the charges on September 19 and received no replies from anyone. I then emailed him again on October 18. I even called this location multiple times to either speak with Brock or have the employee I talked to to leave a note for him to call me back. Every time I went in to workout I had asked the employee at the front desk to leave a note for Brock.

It wasn't until Alex at this location told me he would put a note in Brock's mailbox as well as the mailbox for the general manager. This finally convinced Brock to call me only to tell me that I would need to talk to Tom Hill who replaced the personal training manager at Princess Anne. Brock told me he would give Tom my information so he could call me.

I waited a few days before emailing Brock that Tom hadn't called me yet and I received a call from Tom the next day. Tom asked for an email I sent to the previous personal training manager asking to cancel my training and he then sent me a refund to my bank account for the amount owed.

Great, but what about the compensation for the time I spent trying to fix something that should not have happened?

I emailed Tom on November 10 asking about this compensation and I have not received a call nor an email from anyone from this company. I am honesty surprised that the reviews for this company are so high. It's probably because the reviewers never had to deal with management.

Alex is honestly a great example of customer service and I have nothing but great things to say about him. He greets everyone with a smile and warm welcome, never fails to hold a friendly conversation, always seems to be doing something productive, and has known exactly what to do in every encounter I've had with him. I wish I could say the same about the management from both this location and...

I was recently a member of One Life Fitness on VA Beach Blvd in VA Beach. Recently, my mother passed away in September, and I expressed that to one life training dept since I had a training contract and how my finances would be limited for a short time, like 60-90 days, due to this fact. I have documented emails and text messages to state this fact. I expressed this to my trainer and Roland, the fitness training director.

To address the complaint, most training contracts are 6 months, and then, if you wish to continue, you must renew them. I told my trainer I wouldn’t renew it since I found a trainer at a cheaper price. My trainer went to his boss and he stated they were willing to do each session at $35 a minimum 2 or 3 times a week, and I was okay with that and to bargain it off a free member as long as I wanted it. Anyways, moving forward to my mother's death when my mother died I said the training had to be put on pause till my income was more stable in 60-90 days, and they said okay. A few weeks passed, and I got a cancellation notice from One Life to pay for past membership fees or be terminated. I addressed this to my trainer, who stated his boss said we will cancel the bill when you resume training. I was okay with that. A few days ago, I texted my trainer about the price for the training as I was interested in restarting and whether the free membership was still included. He said his boss informed him without an explanation that there was no longer a free membership being offered in my training package. I asked why he said he was not given an explanation. So basically, the terms of the contract are being violated. When I didn’t say cancel, I said pause 60-90 days due to my mother’s death. Even if the contract was month to month, I still expressed my situation.

So, what can I do to resolve this and the remaining balance? I was told I could get a free membership with training at $35 a session 2 or 3 times a week, which is about...