I booked an online facial package here for relaxation and was really looking forward to it. My husband took off to stay with our son so I could have this done and I had booked the “clinical plus facial” package. After arriving to my appointment, I waited (and waited) then my facialist called me to the back. This is where things started to go down hill.

After entering the back, the facialist said “Sorry for running behind—I thought your appointment was 11:45a (but I was scheduled to start at 11:30a).” I was first shown to a facial scanner machine and told “put this net on and we’ll scan your face to help find and target problem areas.” I told her politely, “no thank you, I really don’t want to be upsold to and I simply would like the relaxing facial package that I booked. I don’t care to look for extra skin problems today.” She proceeded to tell me what it was for (including finding areas which may require chemical peels and to suggest other things they want to provide that I didn’t book). I explained again, “I go somewhere that I love for the extras and I would like to simply have the relaxing facial package that I booked, is that possible without doing this?” As she was speaking— I shook my head to suggest “no” and replied for the third time again, “that’s okay, I’m good and really don’t want to do it today”. Her response was exactly this— “Is everything okay with you— do you need a moment?”

Yes, so because I didn’t want to be upsold or want the facial scanner, I was made to feel like I had something wrong with me. I was being polite, clear and concise. After her asking this extremely belittling and rude question, I turned right around and walked out to the front desk to have a conversation with the front desk. I told the front desk what had happened and they claimed the facial scanner was optional. That was not my experience, even though—brief. I explained to them, that’s not how I was made to feel. Honestly? I could not believe the facialist asked if I had something wrong with me because I had politely opted not to do it. At the front desk I explained what I went through and how unprofessional it all was. I told them to cancel my appointment and I walked out. Who would feel comfortable moving forward after an interaction by someone so unprofessional like that?

They have lost my business and because of this, I will never return. If you want your face scanned to be sold to—by all means visit here. If you want a relaxing facial where they care about you…and your not some sale, seek elsewhere.