24 Hour Fitness — Attraction in Walnut

Very entitled and authority abusing. I spent $202 dollars for a month and 4 days. Very tricky guy. Be careful signing up with these guys they charge $15 every-time you're late on a payment by one day I also paid $59 for the year enrollment $39 for my first month he charged me an additional month even though we were only 4 days into the month (so an additional $39) and then a $50 cancellation fee. In total I spent $202 dollars for two months. I heard UFC has a special for a $19 membership or $899 for 3 years! Unfortunately my finances are tight I could only afford the monthly costs but once I notice they keep trying to charge $15 everytime your late i realized I didn't want to trap myself and end up paying more than the value of the membership in late fees. I expressed to Emanuel (the manager) of my financial situation he didn't seem interested or concerned in the slightest and told me there's nothing he could do. However his front desk mentioned she noticed on some occasions he could help waive the late fee or help with the charge of the extra month I also spoke to someone from a different 24 and they said he should be able to prorate the last month since it's only 4 days in the month, however Emanuel was unconcerned in the slightest. His front desk Devin was also very rude. When I needed to make a payment I stated "hey I'd like to make a payment" he said "okay 😐" and we stood staring at each other for a while. I asked if he needed any of my information and he just directed me to the app, everyone here is very dismissive it's OVER CROWDED since the la puente mall location closed down. You're waiting 10-15 minutes everytime to use any equipment, can't use the stretching room because there's always classes no sauna. It's crazy because I would have stayed a member if I had just gotten a little help with that $15 late fee however he just saw me as a quick way to get more money that doesn't...

Its taken sometime to write this review, as i was unsure if it would be beneficial, to myself or others. The truth is, i enjoy every aspect of my membership, however this facility is a far from the reasoning as to why. Id like to preface this with i have an extensive background in customer service, details matter (in every industry). Lets start with the staffing, no one seems to know any details of promotions, or clarification on previous memberships- etc. The lack of knowledge is more of an annoyance, when i have to wait to speak with a manager who wont be in till mid day to receive clarification. Next, you'll often find the front staffing enjoy their own company or their friends as they indulge in social hour vs, greeting customers (this goes for any time of day, anything after 10 pm forget any type of greeting) from associates.

Moving on to the facility itself, for what you pay expect more of a Planet Fitness (no offense) type of facility. The women's restroom has had a broken dryer since I've rejoined back in February of this year (Its now May). It shouldn't be the position of a customer to advise management of broken equipment, as this should be verified from them. I move on from my rant and now to the bathrooms, I would gladly advise Loves Truckstop maintains their bathrooms better than this facility. Anytime of day, expect to have the restroom completely disgusting, overfilled trash cans, well never enough toilet paper. Lastly the weight lighting floor, 24 hour "encourages" the customer to maintain a clean floor/machines and offers multiple stations to spray paper towels with disinfectant's - You'll never find a station that is complete. You'll be with paper towels and no disinfectant, or a broken disinfectant bottle, or on a lucky day, neither.

Not a Karen, just an...

I'm really grateful that this location is open 24 hours. Most locations close soon after I can make it over to the gym.

The staff working here are very friendly and helpful! I've had an amazing time with Isabella, my personal trainer as well. She is so dedicated, patient, experienced, and passionate about fitness, and it really shows during our sessions together.

I love how many lockers are available at this location. The ones that have a built-in lock are especially nice. I wish more of the lockers had the built-in locks.

There are a lot of improvements that can be made to this gym. The spray sanitizing bottles are often empty, so I can't clean up equipment before or after I use them. When they aren't empty, whatever I spray onto the paper towel dries up by the time I walk back to my bench, so I don't think it's very effective in terms of cleaning. I think there needs to be another cleaning solution available, such as disposable sanitizing wipes.

The floors are really dirty and I don't think they're regularly cleaned. It'd be nice if the floors could be deep cleaned monthly.

The cushion padding on some of the equipment, such as the leg curl machines, are very worn and torn. It's pretty uncomfortable to use those because the padding is really uneven and thin, and the torn edges scratch against my legs. It would be great if these could be replaced.

The position of some of the squat racks is really awkward; 6 of the squat racks face each other and there is no barrier in between. It's really awkward to use them because you have to directly face the person across from you while you work out. Rearranging the squat racks would...