Uncle Tea — Restaurant in West Covina

Boba tea shop with various specialty drinks. They’re open during coronavirus for take out. When I tried calling to place a pickup order via the Yelp app and Google, the phone number didn’t work but it’s listed correctly. You can get 10% off your order if you call it in over the phone ahead of time though.

Admittedly I had only been here once before but I had enjoyed the strawberry matcha drink I had. I was disappointed in this visit. I ordered the oolong tea with cheese foam and what struck me most was the strong aftertaste of sink water after each sip. The oolong flavor was weak and the cheese foam was very thin and watery. There was almost no difference between the foam and the tea. The cheese foam also tasted too yeasty. The tiramisu milk foam drink was mixed together (I had thought that it would have separate layers, but that’s a minor detail). The drink tastes like chocolate milk - I wish there was more thickness and body to the drink. The sizes were smaller than I had remembered (based on other pictures, they look like they come in taller, thinner cups) but on the plus side, there’s no ice cubes.

They accept credit card and they’re waiving the 50 cent fee if the order is below $10. There’s a small free parking lot and there is a bathroom, although it’s closed to customers due to covid. They’re only allowing two customers at a time and the employees were wearing masks and gloves, which was good to see. Overall, I wouldn’t come back due to the drinks having a sink water aftertaste and the foam...

Since the transfer of ownership, this place went from bad to worse. So, did you know there's a fee on your order when you use the self-ordering kiosk!? Imagine having to take your own order and paying them for your services!

Ordered 2 drinks, the taro milk tea and wintermelon tea adding CRYSTAL BOBA for an extra charge.

Received the first drink: Me: I ordered a taro milk tea and this is a taro slushy UT: That's how we make our milk teas Me: No, this is not a taro milk tea! UT: Let me call my manager to ask. Fine, I'll just make you another one

Received the second drink: Me: Where's the CRYSTAL BOBA that I ordered? UT: That's just (regular) boba. Okay, I'll change it out. Me: So where's the CRYSTAL BOBA? (after supposed change out) UT: (takes drink and adds something) I added now 2 scoops instead of 1 and it's just in there Me: (tastes it and realizes she put aloe and NOT crystal boba... that's why you can't see it condensed to the bottom)...and decided to just leave and never go back

You can't make this up!...

My first review experience at Uncle Tea was deeply disappointing due to terrible online order service. I waited a long time and then I was asked by a worker on why am I still here I said I been waiting for my order. Then the person that said oh what Is your order I said the Thai tea, then they started making it. The Thai tea tasted terrible It was making me feel sick. My recommendations for this place is improvement include modernizing the atmosphere, thoroughly cleaning the unpleasantly smelling bathroom, and hiring more staff. I been living near this place for a decade and never thought I would go here but I did and what do I get terrible online service to get my order. If this place doesn't look different I'm not going there again!!! Idk how this place is still here I rarely see any people going there probably just due to my review maybe.. Please...