Office Depot — Attraction in Warner Robins

I visited the Warner Robins, Georgia Office Depot store today to purchase a few things for my company. I was looking at the Dell Inspirion Notebook, and the HP Notebook, which were priced between $450 and $650. I could not find a way to turn them on so I could use them for a few minutes, get a feel for how they might work for me, but they would not turn on. I looked for an Associate, who I finally found and he could not get them to turn on. He found someone who eventually told him that the end-cap where they were located had lost power so nothing could be turned on there. I had seen a Samsung Chromebook and another notebook on the next end-cap that were up and running, so I went to those notebooks and started looking at what they offered. The Associate had since walked away. I noticed that there was nothing available (tab) to take to the register to purchase the item I wanted, so I went and found an Associate, again, who had to call it in to one of two managers to go find in the back. I waited, and eventually two more people came over, one Manager, I think. He explained about the warranties, but never made mention of the rebate, nor how to get a rebate -- I learned after I purchased this that the rebate is only for purchases of more than $299 (which I qualified for), but only if you use your Office Depot Personal Credit Card. The person on the register gave me the rebate form, and told me what it was, but not that it was only for the Personal Credit Card. She took my payment, so she knew I did not use my Personal Credit Card (I don't have one for Office Depot). She made sure to remind me to send in the rebate form, though. She was very nice, but poorly trained, I think.

I just called about this and the same Manager I originally spoke with, just now explained to me about those qualified purchases, and said he would need to speak with the cashier, again. I would have ordered these things online, thru Best Buy or Amazon if I had known that I would spend 30 minutes in Office Depot trying to find a way to give them $464.00. Then, to have this slap in the face??? Does Office Depot have enough customers to afford to treat them this way? Best Buy is a hop,skip, and a jump down the street . . . perhaps they need to re-think their...

I rarely write bad reviews, but I'm still upset after an interaction with a staff member there the other night. My MacBook had an issue with an update and I needed a specific cable to save my files before they were all lost, so I went in to look for one. After realizing they didn't have Apple products, I asked a gentleman who worked there if they carried a compatible one. I actually stopped my question to ask if he worked there and if he would be willing to help because he seemed so put off by me asking a question and unwilling to help. He ultimately just told me, rudely, that if I didn't see it, they didn't have it. I left and did a little research on my phone for a compatible cable and the Office Depot website had 55 in stock. Of course, I wasn't sure if one would be at that location but went back in and asked the same gentleman if he could look up the item number to check. He seemed so irritated by this and after he looked it up, he loudly snapped that they were "online only products!" I told him the website didn't tell me that and I was just asking to find out. I actually apologized to him several times for asking, and I'm kicking myself now for that. Why should a customer apologize for asking a question? I worked in customer service for more than a decade and have far more empathy and lenience for customer service workers than I probably should sometimes, but that was not acceptable and I definitely won't be returning...

More Detailed Review from FB posting: Time Estimate: 12:45 1.19.2021 This location has completely disappointed me. I went in to look for a planner and ink. I was greeted by a very helpful young man. He and I walked around the store to search for planners but we didn't find any. Next, he and I walked to the aisle to look for ink. Based on the box setting the store had one in stock. By the time I got to the register, the young man had another customer so I went to the next register to a red haired lady. Her entire demeanor lacked customer service expectations. She seemed as though she didn't want to be there. When she couldn't find the ink, her attitude was meh. The nice young man even tried to help her find the ink. I also found some felt tip pens that were posted for $9.99 but they were ringing up at $14.99. Well, I guess it was an inconvenience for her to walk around the register to see the $9.99 sticker. She later took down the sticker. She didn't bother to tell me that she had to call a manager. I was just standing there. I wish I would have just waited on the pleasant young man. I just left the store without getting anything. She needs to be removed from the register if her attitude is going to be so dismissive. I don't think I'll be returning anytime soon. The nice young man is the reason I rated 2 stars...