I’m writing to share an upsetting and unacceptable experience I had at your store on Thursday night.

At 10:52 PM, I was shopping for a few items and had one last item left to grab before heading to checkout. Suddenly, a Target employee named Darren loudly announced over the radio, “There is someone in market,” and then aggressively approached me, yelling: “You don’t have any more time to shop! You should have come earlier!”

I calmly responded that I still had 8 minutes until the store closed, as it was only 10:52 PM. Darren shouted back, “No, you have 2 more minutes,” and at 10:56 PM, he called security on me—despite the fact that there were still other customers in the store. His tone and volume were so aggressive that I physically jumped in fear. I let him know I was heading to checkout, but he continued yelling at me in a way that felt completely uncalled for.

The security guard on duty witnessed everything and apologized to me for Darren’s behavior. He even asked if I wanted to continue shopping, clearly recognizing how inappropriate Darren’s conduct was.

Still shaken, I asked the supervisor on duty, Michael, for the name of the employee who yelled at me. Michael claimed not to know who I was talking about, even after I gave a full description. He showed no concern, offered no help, and didn’t take my experience seriously. When I later pointed Darren out to him at the front of the store, Michael said nothing and simply walked away mid-conversation, pretending to be busy.

By the time I left, I was deeply rattled. I will not be returning to this Target location. As a Black woman, I was especially disturbed by how I was treated—completely disregarded, yelled at, and made to feel unsafe in a public space just minutes before closing. The store closes at 11 PM, and there was absolutely no excuse for being yelled at and treated as if I was doing something wrong at 10:52 PM.

The fact that security had to intervene and apologize on behalf of an employee is deeply concerning. I truly hope this review is taken seriously. No one should be made to feel this way while simply shopping—especially not moments before closing time.