Hair Saloon — Attraction in Webster Groves

Joanna is a great manager. Thanks for making it right.

...

I have been coming to this establishment for the last Three years. This is the second time in a row that I have been treated poorly and disrespected. The employee is a brunette named Cynthia.

This was the first interaction... She asked me if I were going to get the same haircut on file. I said, "No, I wanted a long mullet." Her response, "Mullets aren't long. It supposed to be short in the front." Very snooty. My reply, "Well, how about an improvised mullet." With a smile in hopes of adding some normalcy to the situation because i could tell she was upset. Her reply, "It wouldn't be a mullet." I said, "I think I'm going to cancel the appointment." Her reply, "I'll give you the haircut you want but it wouldn't be a mullet." I foolishly said,"Sure. Could we start with a shampoo." Her reply, "Sure, I've just never done that before."With a heavily implied tone that I'm a disgusting person. So... I didn't say another word the entire time. I should have just left. The right side of my fade wasn't even blended properly. My lady friend pointed it out to me. The left side was done properly. When I walked over to pay she ran into the back office and didn't thank me. I said to the receptionist who happened to be the same receptionist I dealt with this time. "Boy, she's very upset. Tell her I said sorry and left her a 5 dollar tip." It was the worst service I've ever had but I just thought maybe she was going through something personal. She's probably in her late 30's or early 40's, and cares for a family

Second interaction... I called up to see if they had any availability tonight. I was told Cynthia is available at 520. I said, "great." Not even thinking it would be the same person. I arrived 10 mins early. Checked-in. I was given a water. I sat patiently until 531. I approached the receptionist and asked if there was an issue with Cynthia. She kindly said that "She's just running behind." I said okay. Then 5:37 rolls around and I see the unpleasant person I had dealt with last time. Then, she proceeds to show pictures of something to her current client. In the middle of showing one of the pictures he hands her the cash tip in an attempt to end the interaction. She continued to show pictures. Haircuts at your establishment run on 20 min appointments. I noticed that the receptionist said, "He's waiting for you." She disregarded the receptionist and continued to flirt with what was probably a married man who had already given a cash tip to her. I politely walked up to the receptionist and explained that I had somewhere to be now. I had a dinner engagement at 630. She apologized for the experience. The receptionist was amazing. I asked for the managers name. She hand me her card. I left around 540 without my haircut. I have a date tonight and an important appointment on Monday.

This was all due to poor time management, disrespect, and someone not valuing my time or business.

I haven't been treated this poorly in a service industry. I manage property and own a construction business. I get it. I look a little bit rough for Webster. It doesn't mean that I should be treated poorly. I've been coming there for Three years now. Think of all the other business she is pushing out because of her negative attitude. I didn't get the haircut. You guys lost out on 30 dollars in revenue. She missed out on a 10 dollar tip. This is a lose-lose all around.

Good luck...

My dad comes here and honestly has had no issues so I am not trying to slander the hair stylists in anyway because I personally have never been here for a service. My grandpa also now is a client here because of my dad. I am a major protector of both and will do anything for them. Today my grandpa rang my doorbell and said he just stopped by. I right away knew something was off because he NEVER leaves my grandma alone at the house unless he has a haircut or he’s grocery shopping, otherwise they are stuck together like glue. He drives 25 minutes from south county to Webster which is where I live as well as my dad. He was not upset but said he went to his haircut appointment and was told at the front desk that his person wasn’t in today and that they emailed him. They said the email aloud to him and he told them he’d never heard of that email and the girl just said “oh”. Clearly wrong email and he was not alerted any other way. He did reschedule with the front desk person and left. I was not happy about this and decided to call after he left to just kindly explain that my grandpa was just there and had to leave because of the girl not being there. The exact words of the person who I spoke on the phone said “we called early this morning, left a message, and didn’t hear back”. She said nothing about an email. My grandparents always answer their phone at home and he would have simply rescheduled with them no problem. She lied but I did not argue with her instead I said I would then take care of it since there was no effort to correct this themselves as a business. I prepaid and still added a tip again nothing against the stylist or wanting to be confrontational because what’s the point of that when clearly they don’t care enough. I’m 100% disappointed in the customer service and only hope...

This was my first visit to the salon, and upon my arrival on Wednesday morning, I noticed that the lobby was empty. Unfortunately, the front desk staff and the team from the day before did not exhibit a welcoming demeanor, lacking smiles and warmth. I arrived 15 minutes late, and I had to acknowledge that fact. The front desk attendant suggested rescheduling my appointment for another day of the week due to my tardiness. While I understand the importance of keeping a schedule, I believe that good customer service should always strive to accommodate clients, even in unexpected situations.

For instance, if the room was available and I was the only client present, offering to fit me in despite my late arrival would have demonstrated a commitment to customer care. In many service industries, such as medical offices, accommodating late arrivals is a common practice.

A simple, friendly smile and a more empathetic approach from the staff could have significantly improved their customer culture experience. I hope that my feedback helps enhance the overall atmosphere of the salon for future clients. Thank you for your attention to...