Paul Miller Toyota — Attraction in West Caldwell

On Tuesday August 6 TH, 2024, I called to schedule a appointment at this location to bring my vehicle to checked the battery because my battery & engine sensors were on. The receptionist scheduled me for 11:30 AM on that day. I then brought my vehicle. At 10:56 AM I received a text of welcoming to Paul Miller Toyota from the Service Advisor: Mr. Chris Gesell introducing himself & telling to please keep an eye out for the multipoint inspection video message from their technicians. Finally, after one long hour of wait, Mr. Gesell came to the waiting area and explained to me that the technician Mr. Miguel Rivera : found the problem: The alternator. Mr. Chris Gesell had one of the worker driving me home and told me that the next day(08/07/24) that they will called me when my car is repaired and send me a Uber ride to pick up from home and bring me back to the dealership. By their surprise, I made the arrangement & showed up by myself I then asked Mr. Gesell why the technician did not send me the diagnostic video. He replied : “ I don’t know “! and asked me, why I told him that this morning. I replied that I realized it early this morning. However, I asked to talked in person to the technician in charge Mr. Miguel Rivera. Another worker shows me that the video from my car was taken, but it only showed my car & no trace of the technician explaining the diagnostic of the problem. The technician stated that after scanning my vehicle, had found a dtc for a gross leak, he performs a evap System inspection & found fuel cap not sealing well due to filler tube and being out of alignment. He loses filler tube & adjusted figment & replaced gas cap & ran evap. test & car pass. Mind you, I brought my car last year in September 2023, for this exact problem of gas cap,(which I also brought a brand new one from Auto Zone), they replaced the old one with it according to the technician on duty at that time. Not to mentioning that I asked him ,( Mr. Miguel Rivera to bring me my old fuel cap ,( to return it to AutoZone and have the amount refunded), Mr. Miguel Rivera replied I don’t know!… it is in the garbage”! I waited & he came back with a random cap ,(which by the way is a van fuel cap). Not to mentioned that when I finally got my car, the AC was on to the max, the inside light of my car was still on, and my radio station was changed. I don’t understand why people touch things inside customers’s car.

1. why did the same problem occurred eight months and one week later?
2. Why did the technician Mr. Miguel Rivera changes the gas cap without my consent? I was overcharged $32.84, however, after showing all the paperwork, Mr. Chris Gesell told the cashier to refunded me that amount back on my credit card. The total of the amount charged to me came up to $1 058.03 even though received a 15% reduction.

I have brought my vehicle at this dealership in 2021 and I have been going there for the maintenance of my vehicle until as of today, August 7, 2024. Paul Miller Toyota of West Caldwell has lost a very long time. Customer and I am very sad and disappointed.

New added review: As of October 23, 2024 I called this location to resolve an issue with my car (which wasn’t resolved by the way ) in the sales department . I was transferred to the finance department and left a voicemail . However, Mr. Johnny called me back and give me a great advice. I was fortunate to meet him in person when I came back to the dealership the next day of October 21, 2024. Also the cashier Mr. Andy was so kind and explained / answered all my questions in a professional manner . I would like to thank both of these gentlemen you are an asset to this company. Keep it up your professionalism and thank you...

Recently bought a 2017 Toyota Rav4 at Paul Miller and I enjoyed my experience with Kelly Faber and Andy Ortiz. Kelly was nice, helpful, and knowledgeable. Her and Andy made me feel welcome and comfortable, and it wasn't a stiff, formal, or cold conversation. Obviously they want to sell and make money, but I didn't feel forced into anything.

This was my first time buying a car, and it was interesting negotiating the price. I'm sure seasoned car buyers are aware of the "fun" of it, but being as it was my first time, I wasn't fully aware of what would happen. And I'm sure as many of you know, the price they give isn't always accurate. I know better for next time. I asked for the total out the door price online before going in, but when I got there, it was a bigger number - of course, I know, but remember, I was new at this.

Anyway, I started off speaking with Kelly and looking at the car, but I negotiated the price with a manager. Said manager came and spoke with me, can't remember his name, but his job was to sell at a higher price than what I was asking for. Not my favorite part. The car, from what I could tell, only had a few cosmetic problems. A large rip in the driver seat and door edge guards poking out which could tear at the skin. With those issues in mind, negotiating the price was a littler easier. He stared at the quoted paper for a solid minute unsure of how to proceed, and then agreed to go "talk with the other managers" about my number. Ultimately, we did the sale.

Kelly promised that they would completely fix everything, which they did. They installed brand new door edge guards and an entirely new driver's seat. Awesome service! I didn't get to drive my car off on the same day, but I was called to pick it up 2 days later.

Working with Andy was painless. We went through all the paperwork, he answered my questions, and was willing to help. I appreciate that he was willing to get up and help me personally with the car when I needed something.

Overall, I enjoyed my experience working with Kelly on the sale and Andy during the finance portion. Kelly also sent a follow up Thank you card expressing her hope that I was enjoying my car. I appreciate the level of customer service and care that she and Andy showed. I recommend working with Kelly if you are looking to buy a Toyota from...

Amazing!

I just wanted to share my incredible experience with the Toyota Sienna I recently purchased, and the amazing service I received from Paul Miller Toyota.

I’ve owned a variety of cars in the past, including Honda, Audi, BMW, and various American brands. While each has its own merits and drawbacks, the Toyota Sienna has absolutely blown me away. Coming from a background of owning two Odysseys and a Dodge, my expectations were high, and I was curious about how the Sienna would measure up. I am thrilled to say that I have no regrets! The performance, handling, pickup, and gas mileage have all exceeded my expectations. I can’t wait for the break-in period to be over so I can really see what it can do! 😉

The purchasing process was equally fantastic. I was recommended to Paul Miller Toyota, and from the moment I walked in, I felt welcomed. I was quickly assigned to a salesman named Marvin Garcia, who paid close attention to my needs and worked diligently to accommodate my requests.

During the purchasing process, my old minivan unexpectedly died, and I needed a quick replacement. I gave Marvin two options: find a Corolla or a Sienna. He found a Corolla that was readily available, but when my wife and I went to test it, she had difficulty getting in and out of the car. Without any hesitation or pressure, Marvin and his team canceled the Corolla order and focused on finding us a Sienna, ensuring our comfort and satisfaction were the top priorities.

Marvin kept me informed about the availability of the Sienna and provided constant updates until the time of delivery. The pickup process was flawless and on time. Marvin spent considerable time explaining the vehicle and its features, which I greatly appreciated. He even went above and beyond by assisting with my nephew’s new Toyota, which wasn’t even purchased from Paul Miller. Marvin’s dedication to customer service and the brand is outstanding. There was no pressure to buy any after-sales add-ons, and the staff was very informative and understanding.

Overall, it was an outstanding experience purchasing a vehicle from Paul Miller Toyota, and I would definitely buy...