Marshalls — Local services in West Caldwell

UPDATE: ISSUE WITH SAME EMPLOYEE!!!

My mom and I were at the West Caldwell, NJ Marshall's location just before 9PM last night and had a nightmare experience. My mom was trying to return clothing but the lady at the register couldn't for some reason. The lady called the manager, Sapna, over. Sapna at first wasn't able to process the return and my mom was questioning why. During this time, another employee to the side (I think her name starts with a J) started rolling her eyes and smirking at my mom. I asked what her problem was and she came over and got right in my face. She started yelling at me and falsely accused me of stealing. Sapna and the other associate were in shock. Sapna went to the side to call the store manager to let him know what this girl did. Sapna came over and said I have never stolen because I always buy things here (I've spent thousands of dollars here and have receipts to back it up). Sapna told me she would talk to the store manager tomorrow (which is today). I told them I would file a complaint. I would be appaled if this employee is still working here. —————————————————————————————

I was there tonight around 8. I went over to a moving rack to check out some clothes. The employee who was taking clothes off the rack to put on the other racks pushed my arm away from the rack. When I told her what she did, she gave me a rude look and told me to call the police. I went over to the manager Sabrina who was shocked and told me she would talk to that employee. Why are some of the employees at Marshalls angry? Marshalls needs to do a better job vetting...

Been shopping at this store over 20 years and have never had the experience I had today. Like many people I buy a lot and try on at home. Didn't know this was a crime until today. I was told the sneakers I purchased had been worn and the sticker was placed wrong. I told them they all looked like that and they were still on their shelves like that and he could go see them. I said my daughter tried them on it those didn't fit but the others did. I was told he wasn't going back and forth and that they wouldn't be returning them. He didn't even attempt to look at the three pair on the shelves to see the stickers were in the exact spot as mine. His customer service skills are beyond lacking and his tone and actions were reprehensible. So it becomes my fault as a customer. As a former employee I already know the return policy and also know that employees make mistakes. But according to manager Michael his employees make no mistakes. I never ever say this but what reason besides the color of my skin would a manger choose to go against the store policy?...

Ok I have never done this but I have to. Was attended by a nice cashier however the manager was rude and will not listen to me. I was charged twice for an item (2 hand towels wrapped as one I found in clearance with no price tag) yesterday and didn’t notice until today when I looked on the receipt so I decided to go back to be refunded for the extra item. Cashier was nice, however the manager decided he was going to refund me for the for one item AND take the other item back and he would not listen. His reason: “You don’t expect give me to refund for an item after coming back days.” Mind you it was just yesterday evening. So I got frustrated trying to explain to him as he will not not listen or look it through camera or the cahier who rang me up because he claims I was yelling at him which I wasn’t. I am not a thief and will not drive 35 minutes to steal a $10 towel. It was just rediculous and humiliating especially with people around so I left the towels and the receipt for him. They can...